Shop Insight:Spend your time where it counts

As a regular columnist to aftermarket business, and a long time contributor to our sister publication Motor Age, Mitch has his pulse on service dealer issues. Write him a note with any comments or questions you might have. (For Mitch's Motor Age columns, click here.) I honestly planned to address one of the five subjects I shared with you last month. In fact, I started to do just that when I found myself compelled to confront a completely different topic, a topic that seems to take precedence over the others somehow: at least, in my own mind. You see the five topics I shared with you last month have to do with the