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Running a Shop
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Shop Customers
Shops Must Sell Repairs to Close the Deal
AkzoNobel's Jim Lovejoy says it's time for shops to stop being order takers and proactively sell their services to get cars in the door.
Dec. 30, 2025
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Leadership
Trapp: Creating a Strategic Plan for 2026
Dec. 30, 2025
Peter Spotts
Operations
Help Your Customers Get Reimbursed for Their Claims
Dec. 23, 2025
File Photo at Fine Line Auto Body/Nick Hemphill Photography
Columnists
Knight on Why a Bumper Repair is now $10,000: Helping Customers Grasp the Complexity Behind the Price
Dec. 18, 2025
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Education+Training
Enhancing Customer Service in Collision Repair Shops: Building Trust and Confidence
Dec. 17, 2025
Photo courtesy of Will Latuff
Operations
The Blueprint to Success in Repair Planning
Dec. 11, 2025
Courtesy of Dave Dunn
Operations
Should Your Shop Offer Rentals?
Dec. 5, 2025
Accudraft
Operations
Considering That New Booth Boost
Nov. 20, 2025
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Operations
Navigating the Rise in Total Losses: Strategies for Repair Shops to Reverse the Trend
Nov. 19, 2025
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