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Total Loss Tiebreakers: Mediating ACV, Options, and Tax/Title in 90 Minutes

Total-loss disputes rarely turn on one number. They turn on whether the number can be explained, tested, and trusted.

Oct. 1, 2026

Bridging the Gap At the recent Collision Industry Conference (CIC), the usual empty chair representing the consumer in the repair was replaced with a customer on stage. Roxanne Raffaelli (right), praised the thorough and transparent communication with the shop, Body Builders Automotive, Inc., whose owner, Maria Quintero (second from right) was joined by Gold Coast Auto Body's Andrew Plischke and Moderators Danny Gredinberg (left), and Erin Killcoyne-Solis.

Beyond the Estimate: CIC Explores Why Transparency Is Becoming Collision Repair's Most Valuable Service

Sept. 21, 2026

Collecting Car Keys

Shops Must Sell Repairs to Close the Deal

Dec. 30, 2025

Negative Online Review

How to Repair a Bad Review

July 17, 2025

Young driver

Zoomers on the Road

Oct. 27, 2023

Customer service in the shop

Different Customers, Different Approaches

Sept. 19, 2023

Scott Bolster

Managing Expectations with a Crowded Schedule

July 7, 2023

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Generating Word of Mouth

May 24, 2023

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Setting Clear Expectations

Jan. 13, 2023

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