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Operations
How to Repair a Bad Review
When a customer complains online, be ready to shift into gear.
July 17, 2025
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Home
Zoomers on the Road
Oct. 27, 2023
AdobeStock
Home
Different Customers, Different Approaches
Sept. 19, 2023
Scott Bolster
Running a Shop
Managing Expectations with a Crowded Schedule
July 7, 2023
Running a Shop
Generating Word of Mouth
May 24, 2023
Running a Shop
Setting Clear Expectations
Jan. 13, 2023
Running a Shop
How and When to Follow Up With Customers
Oct. 6, 2022
Running a Shop
Keeping the Lines of Communication Open
Aug. 25, 2022
Running a Shop
Make Delivery an Unforgettable Event
July 28, 2022
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