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Columnists
Menefee: The Journey to Becoming a Better Leader
Tiffany Menefee
March 18, 2024
Attending Discover Leadership training has made me a stronger, better version of myself.
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Lobsiger: Building a Waste-Free Repair, Part 3
Greg Lobsiger
March 13, 2024
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Bryant: Maintain Standards with Phone Call Audits
Drew Bryant
Feb. 16, 2024
File Photo/Charlotte Wedding Photographers, Michael Cuthbertson
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Lobsiger: Building a Waste-Free Repair, Part 2
Greg Lobsiger
Feb. 15, 2024
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Menefee: A Lesson in Handling an Unruly Customer
Tiffany Menefee
Feb. 14, 2024
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Bryant: Coexisting with Market Juggernauts
Drew Bryant
Jan. 25, 2024
Instead of viewing new-car dealers as competition, why not see them as potential partners?
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Menefee: Handing Over the Reins
Jan. 18, 2024
Give your staff the freedom to spread their wings and implement all you've taught them
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Shop Life
Lobsiger: Building a Waste-Free Repair: Part 1
Greg Lobsiger
Jan. 16, 2024
Blueprinting is one component of lean that can help you create more value with less effort and resources
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Lobsiger: What Are Your 2024 Goals?
Greg Lobsiger
Dec. 21, 2023
Plan now for the success of your business and employees
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Bryant: Gut Check Time
Drew Bryant
Dec. 20, 2023
Look in the mirror and beyond
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Menefee: How I Saved My Company Holiday Parties
Tiffany Menefee
Dec. 12, 2023
After several failed attempts, a few adjustments got employees into the holiday spirit
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Menefee: The Safety-related Parts Backorder Conundrum
Nov. 20, 2023
Although we cannot hold a customer's property because of the risk of liability to the shop, there are steps we can take to limit our liability
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Lobsiger: Parts Don't Have to be a Pain Point
Greg Lobsiger
Nov. 17, 2023
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Menefee: Recognizing—and Heading off—Burnout
Tiffany Menefee
Oct. 16, 2023
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Bryant: The Bittersweetness of People Development
Drew Bryant
Oct. 13, 2023
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Bryant: Managing Consumer Expectations and Co-pays
Drew Bryant
Sept. 22, 2023
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Menefee: A Change of Space
Tiffany Menefee
Sept. 21, 2023
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Lobsiger: 'Where’s the beef?'
Greg Lobsiger
Sept. 20, 2023
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Lobsiger: Breaking the rules?
Greg Lobsiger
Aug. 22, 2023
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Bryant: Opportunities in Valleys
Drew Bryant
Aug. 21, 2023
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Menefee: How I Track Paint and Supplies
Tiffany Menefee
Aug. 18, 2023
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Lobsiger: Are Bonus Systems Important?
Greg Lobsiger
July 21, 2023
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