Current Issue

In search of a bonus program that actually works how it should.

Cropper: Consolidation as Good News?

May 31, 2021

If investors want in on what we’re doing, we must be doing something right.

Editor's Letter: Revisiting the Past

May 31, 2021

Reviewing OEM certifications and their place in the industry—five years later.

Rains: Talk to Strangers

May 28, 2021

The best marketing for your shop is building authentic relationships.

Editor’s Letter: Fever Pitch

April 30, 2021

How do we move forward, as an industry, from this tough spot?

Boggs: Leadership Refresh

April 28, 2021

Collision repair is always evolving, as is leadership. Here’s a reminder of what to keep in mind to stay fresh.

Cropper: Wait for the Boom

April 28, 2021

Lots of cash in consumers’ pockets is a reason for optimism.

Rains: A Life Worth Living

April 23, 2021

Finding both success and significance—you don’t have to choose just one.

Editor's Letter: Slow Down

March 31, 2021

One end goal of efficiency is more time; it's time to get a life.

Boggs: Face Your 3,300-Foot Wall

March 31, 2021

Some challenges—including the past 12 months—can seem insurmountable. Find stories to inspire you to overcome.

Cropper: You Can Step Away

March 30, 2021

The pandemic gave me the opportunity to get some distance from my shops. You should give it a try.

Rains: Living in the Gap or the Gain?

March 29, 2021

A reminder to enjoy accomplishments before moving to the next goal.

Rains: Colonel or Coach?

February 26, 2021

‘The Tale of Two Bosses’ illustrates two different styles of leadership.

Cropper: No Body Shop Experience? No Problem

February 24, 2021

It’s not a must to hire people with industry experience—tap folks who have skills outside collision repair.

Boggs: Make All the Decisions Up Front

February 22, 2021

Take mise en place out of the kitchen and apply it in your collision repair shop.

Editor's Letter: A Fighting Chance

February 11, 2021

Why your team is the key to overcoming adversity.

Cropper: The End is in Sight

January 29, 2021

Now that people are getting vaccinated, keep holding on to carry your shop through COVID-19.

Rains: Re-Learning to Launch

January 27, 2021

The art of the start is all about details that will pay off big in the long run.

Editor's Letter: Speak Up Now

January 27, 2021

One Comment

It’s time to move on from the "pitbull" in the room—identify issues in your life and business that need to be addressed.

Boggs: Seek Out Your Big 3

January 25, 2021

Finding teachers, peers, and students—your Paul, Barnabus, and Timothy—is a key to success in business and life.

Menefee: How Should Insurance Companies Pay for Rental Cars?

January 7, 2021

Tiffany Menefee

2 Comments

FenderBender editorial board member and shop owner Tiffany Menefee says she's seen a shift in how at least one insurance company is opting to pay for rental vehicles, and she wonders if more will follow suit.

Boggs: Take My Father’s Lead

December 30, 2020

How my dad taught me to run my shop—by example.

Rains: Being a Talent Magnet

December 28, 2020

Wondering how to attract and retain the best talent? These 12 questions, as answered by employees, could be a starting point.

Cropper: Ever Greater Expectations

December 25, 2020

A new challenge is keeping up with customers who expect quick and easy.

Editor's Letter: Reimagining FenderBender

December 18, 2020