Podcasts

Podcasts
The CollisionCast Network from FenderBender offers five tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.

ARTICLES

Disrupt: Expanding Customer Service Roles

Today on CollisionCast, we speak with Brittney Valentine, customer service representative for All Angles Collision Repair (Wichita, Kan.). Valentine shares her experiences as a customer and how it affected the way she views her customer service role; Valentine not only focuses on making her customers' experiences memorable, but also helps train other customer service representatives at the shop. 


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Vision: How Body Language Affects Your Customers

In this episode of CollisionCast, we're joined by Dr. Nick Morgan, one of America's top communications theorists and coaches. Dr. Morgan is the founder and CEO of the Public Words consulting company, and shares a few strategies about bettering your everyday body language for yourself, your employees, and your customers.  


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Disrupt: Looking Outside the Shop

In this episode of Disrupt, Cynthia Varnell, 2018 FenderBender Awards winner, reveals how her employee initiatives that look outside of the shop, Gustafson Brothers Inc., empowers her coworkers within.


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Adapt: The Full Picture of a Claim

Nina Smith, Mitchell's executive vice president and general manager of casualty solutions, explains how integration, technology, and data provide the insights required to give adjusters a full picture of insurance claims.
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Vision: What to Consider When Hiring a Millennial Manager

Travis Fitchie was only 20 years old when he was promoted to the manager position at Apland's Auto Body. Jodie Apland, vice president of the shop, and Mike Apland, president of the shop, witnessed Fitchie raise the shop's sales through a "bite-your-fingernails" stage. Here is why and how the Aplands decided to hire a millennial manager.
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How I Did It: Jason Boggs' Secrets to Effective Leadership

In this week's podcast, shop owner Jason Boggs discusses how he figured out his own leadership style (and how it differs from his shop owner father's), how he tweaks his leadership style according to the employee, and the surprising parallels between collision repair and the restaurant world (spoiler alert: Boggs is an avid cook). 


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Vision: Growing Leaders in Your Shop

ABRA Auto Body & Glass has made moves to becoming not only the repairer of choice but the employer of choice. On this week's episode of CollisionCast, FenderBender sat down with Carmen Thiede, chief people officer for ABRA, and dived further into how the company goes about finding, retaining and developing leaders.


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Adapt: Choosing the Right Welder

Brian Wasson, manager, program delivery for I-CAR, shares how to correctly choose the right welder for your shop. From spending the right amount to which models offer my job flexibility, here are the ins and outs of choosing a welder.
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How I Did It: Robert Molina

Robert Molina is this year's FenderBender Award winner in the Executive category. He led his $12 million body shop beloved by his Miami community by investing in people and technology and instituting a customer-first mentality. Here's how he built his massive, technologically advanced operation.
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