Podcasts

Podcasts
The CollisionCast Network from FenderBender offers three tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.

ARTICLES

Adapt: The Full Picture of a Claim

Nina Smith, Mitchell's executive vice president and general manager of casualty solutions, explains how integration, technology, and data provide the insights required to give adjusters a full picture of insurance claims.
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Vision: What to Consider When Hiring a Millennial Manager

Travis Fitchie was only 20 years old when he was promoted to the manager position at Apland's Auto Body. Jodie Apland, vice president of the shop, and Mike Apland, president of the shop, witnessed Fitchie raise the shop's sales through a "bite-your-fingernails" stage. Here is why and how the Aplands decided to hire a millennial manager.
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Jason Boggs' Secrets to Effective Leadership

In this week's podcast, shop owner Jason Boggs discusses how he figured out his own leadership style (and how it differs from his shop owner father's), how he tweaks his leadership style according to the employee, and the surprising parallels between collision repair and the restaurant world (spoiler alert: Boggs is an avid cook). 


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Vision: Growing Leaders in Your Shop

ABRA Auto Body & Glass has made moves to becoming not only the repairer of choice but the employer of choice. On this week's episode of CollisionCast, FenderBender sat down with Carmen Thiede, chief people officer for ABRA, and dived further into how the company goes about finding, retaining and developing leaders.


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Adapt: Choosing the Right Welder

Brian Wasson, manager, program delivery for I-CAR, shares how to correctly choose the right welder for your shop. From spending the right amount to which models offer my job flexibility, here are the ins and outs of choosing a welder.
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How I Did It: Robert Molina

Robert Molina is this year's FenderBender Award winner in the Executive category. He led his $12 million body shop beloved by his Miami community by investing in people and technology and instituting a customer-first mentality. Here's how he built his massive, technologically advanced operation.
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Disrupt: How to Profitably Move Away from DRPs

Island Fender used to receive 90 percent of its business from DRPs. Feeling he was losing control of his body shop, owner Van Takemoto decided to tone his DRP business down. While painful at first, now his business is thriving. Here's how he did it.
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Adapt: ADAS Technology & Your Shop

While, ideally, driver-assist systems reduce the likelihood of crashes, there are still going to be opportunities for work for collision repair shops. To help clear things up, David Aylor, director of active safety testing Insurance Institute for Highway Safety, gives a rundown on the current state of ADAS technology is at and how those vehicles affect body repair procedures.
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Denny Hecker on Body Shops' Challenging Future

Controversial auto industry consultant Denny Hecker sat down with FenderBender to discuss what he views as the long-term viability of the collision repair industry. Hecker, one of the original franchisees of ABRA in Minnesota, says that, these days, shop operators need to know their market better than ever. 


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Adapt: ACA on OEM vs. Aftermarket Parts

In July, two bills that sought to expand restrictions on aftermarket parts were passed in Rhode Island. On this episode of CollisionCast, Bill Hanvey, president and CEO of the Auto Care Association, and Tom Tucker, director of state affairs for the association, discuss why they believe those bills set a bad precedent for the collision repair industry.
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Vision: Finding the Perfect Manager for Your Shop

From hiring the right manager to keeping tabs on their performance, there's a lot that goes into finding your right-hand man. Here's everything to consider. Here are some tips from Steve Morrow, owner of Capitol Collision Center, on how to find the perfect manager.
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How I Did It: Kevin Conner

Conner Brothers Body Shop has become a beloved, embraced body shop in the Chester, Va., community. Owner Kevin Conner details how he grew that operation and how he built himself back up after his father sold three of the family's four body shops.
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Vision: The Keys to Mentoring Managers

As the general manager of five Cole's Collision Centers, Josh Jewett has a ton of experience mentoring managers in training. In this episode, he details his keys for grooming managers for success, the difficulties one can often run into when coaching managers, and how to empower managers who feel unsure of themselves.
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Disrupt: Making a Successful Move into a New Facility

When J.R. Hubbard moved Selecta Auto Body into a new 10,000-square-foot building a few years ago in downtown San Francisco, he did so after thorough research and planning. Here's how Hubbard readied his processes, his employees and his customer base for his business's big change.
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How I Did It: Rocky Champion

For this month's edition of CollisionCast's How I Did It series, FenderBender spoke with Rocky Champion, who runs the $2 million Barrett Collision Center in Abilene, Texas. Champion details how he took his father's DRP-heavy shop to a OEM-certification-focused shop, how he ensures an ROI on OEM training, and why he ultimately decided to become part of the CARSTAR model.
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Vision: The Keys to Managing Millennials

As millennials slowly overtake the workforce from baby boomers, shop owners will likely need to shift their management styles to accommodate the succeeding generation. Luckily, Zac and Matt Ciaschini manage a staff largely comprised of millennials, and are in a unique position to offer some advice. Here is their blueprint for managing millennial employees.


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How I Did It: Tiffany Menefee

This week, FenderBender begins its How I Did It series, which explores how the industry’s brightest leaders built their businesses. The inaugural episode stars Tiffany Menefee, who rose the annual revenue at Pronto Body Shop from $250,000 to $1 million in just three years.


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Disrupt: The Ins and Outs of Joining a Franchise

Is a franchise right for you? That's the question Jerald Stiele, owner of Hopkins Auto Body 1, had to ask himself before joining the 1Collision Network. On this week's podcast, he discusses the process of joining a franchise and in what ways it changed his business model.
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