Brittney Valentine makes it a priority every day to treat customers how she would want to be treated.

A virtual tour of Mudgett’s Auto Body.

It is essential for a business owner to not only gain a financial report from a management system but to understand each area of the sheet and what it can affect.

Dave Dunn, owner of Dave's Auto Body in Galesburg, Ill., has perfected the secret to customer loyalty programs: offering a service that the customers want to come back for.

Using caul plates for molding carbon fiber results in a smooth surface on the finished laminate.

A shop owner reviews a marking system used for estimating.

Since starting the business, owner Frank Rinaudo has continually worked to develop Frank’s Accurate Body Shop’s lean principles. Take a virtual tour of his shop.

Robert Molina built a $12 million body shop beloved by his Miami community by investing in people and technology and instituting a customer-first mentality. Here's how he built his massive, technologically advanced operation.

The thoughtful attention paid to both the team members in her shop and the people in her community makes Cynthia Varnell an absolutely essential aspect of Gustafson Brothers Inc.'s culture and brand.