In order to keep young technicians at your shop at length, it’s important to coach them from the very start.

Armed with his dad’s guidance and dealership knowledge, Zack Newman had a very specific plan in mind from the start: eschew DRPs and cater to those two dealerships, all with the goal of having them send repair work his way. And, five years later, with a $1.8 million, eight-employee, 5,000-square-foot shop, that’s exactly how he did it.

Brittney Valentine makes it a priority every day to treat customers how she would want to be treated.

A virtual tour of Mudgett’s Auto Body.

In an interview with a GM executive, FenderBender inquired into the motivation to start the GM Collision Repair Network and what it means for the rest of the industry.

Using caul plates for molding carbon fiber results in a smooth surface on the finished laminate.

In the beginning, leading a shop is all about sacrifice, and for Seth Buckner, that means voluntarily skipping lunch to cater to the business.

A shop owner reviews a marking system used for estimating.