In this episode, industry expert Chris Maimone outlines a potentially helpful process to make sure everyone in your shop is taking quality seriously.

A guide to the basics of getting a grip on your shop by the numbers.

Glass Doctor's Thomas Patterson joins the show to discuss the effect of calibrations in auto glass repair and replacement in the collision repair industry.

A look at how four shop owners keep their eyes on success in a challenging industry.

Learn how to effectively deal with problem behavior from employees before it gets out of hand. 

Don’t be too quick to judge what could be a fruitful business relationship.

At a certain point, every shop owner needs to decide when enough is enough.

Remember why your shop has rules in the first place.

Sometimes the most unimaginable move is the right one.

This operator is a leader in good times and bad.