Armed with his dad’s guidance and dealership knowledge, Zack Newman had a very specific plan in mind from the start: eschew DRPs and cater to those two dealerships, all with the goal of having them send repair work his way. And, five years later, with a $1.8 million, eight-employee, 5,000-square-foot shop, that’s exactly how he did it.
While his father oversaw the evolution of the DRP, Tyler Scott Graham oversaw the evolution of the shop’s production process, and now those two styles have coalesced at the $3.5 million shop. Graham’s father credits the shop’s 60 percent rise in sales over the past five years to his son’s rigorous pre-production process.
The CollisionCast Network from FenderBender offers tracks each week that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.
Heather Glaser, sales and marketing and human resources manager for Glaser’s Collision Centers, works wherever she is needed, but also finds time each year to give back to those who have helped her business or country.