How marketing online and in-person will increase customer growth.

So many cars on the road today require ADAS calibrations, but few shops can perform them.

Retain customers while keeping your phone lines free.

The 2020 FenderBender Industry Survey found that roughly a third of the shops that responded depend on DRPs for a majority of their business, while another third of the shops are non-DRP. Here’s a look at some of their key differences.

Empathetic leadership taken too far can undermine performance goals.

When considering expenses, don't just look at the cash going out the door.

Fair critiques lead to future improvements.

Take a virtual tour of this high-end, Burbank, Calif., body shop.

The general manager of Autocraft Bodywerks spends each workday making sure she loves what she’s doing so the customer loves the end result.