R.L. O’Connor & Associates is packing this spring full of training options for technicians and services advisors. Training classes are online, and focus on increasing profits in today’s repair shops. Training is put on through the company’s Automotive Shop Management Academy and Service Advisor Academy divisions. One class, Technician Time Management, will provide methods to overcome the largest profit leak in the automotive repair industry: the sale of technician labor. According to R.L. O’Connor, participants in Technician Time Management will learn methods to improve technician and shop productivity and efficiency, evaluate the technician’s use of time, to improve the estimating process, identify and correct production problems, increase labor gross profits and legitimately sell each technician’s diagnostic time profitably. This workshop also includes methods of how to determine your shop labor inventory, determine technician and shop productivity and efficiency, identify and correct production problem areas, improve the scheduling and dispatch process, improve technician documentation of the workshop copy of the repair order and sell diagnostic time legitimately and profitably, thereby increasing gross profit through increased billable hours. One in-classroom training is for service advisors, and the company says participants will go through new interactive training and exercises focused on new sales strategies and skills. It will focus on turning more telephone calls into appointments, and closing more service sales. For more information, visit www.rloCalendar.com. The following is a list of training dates and times. Management Training
Live online Training – Management
Technician Time Management
Date: March 18
Course Title: Technician Time Management – Module 1
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Register: www.rlocalendar.com
Date: March 25
Course Title: Technician Time Management – Module 2
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Register: www.rlocalendar.com
Date: April 1
Course Title: Technician Time Management – Module 3
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Register: www.rlocalendar.com
Date: April 8
Course Title: Technician Time Management – Module 4
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Register: www.rlocalendar.com
Date: April 15
Course Title: Technician Time Management – Module 5
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Register: www.rlocalendar.com
Date: April 22
Course Title: Technician Time Management – Module 6
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Register: www.rlocalendar.com
Guerilla Shop Management: Track 1
Date: March 12
Course Title: Guerrilla Shop Management - Session 6
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Date: March 17
Course Title: Guerrilla Shop Management - Session 7
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Date: March 19
Course Title: Guerrilla Shop Management - Session 8
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Date: March 24
Course Title: Guerrilla Shop Management - Session 9
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Date: March 26
Course Title: Guerrilla Shop Management - Session 10
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Date: April 7
Course Title: Guerrilla Shop Management - Session 11
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Date: April 9
Course Title: Guerrilla Shop Management - Session 12
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Date: April 14
Course Title: Guerrilla Shop Management - Session 13
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Date: April 16
Course Title: Guerrilla Shop Management - Session 14
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Date: April 21
Course Title: Guerrilla Shop Management - Session 15
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Date: April 23, 2008
Course Title: Guerrilla Shop Management - Session 16
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Date: May 5
Course Title: Guerrilla Shop Management - Session 17
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Date: May 7
Course Title: Guerrilla Shop Management - Session 18
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Date: May 12
Course Title: Guerrilla Shop Management - Session 19
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Date: May 14
Course Title: Guerrilla Shop Management - Session 20
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Date: May 19
Course Title: Guerrilla Shop Management - Session 21
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Date: May 21
Course Title: Guerrilla Shop Management - Session 22
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Date: June 4
Course Title: Guerrilla Shop Management - Session 23
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Date: June 9
Course Title: Guerrilla Shop Management - Session 24
Location: Live online
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988
Sales Training
Classroom Training - Sales
Course Title: Advanced Selling Skills for the Service Advisor
Date: April 28 – May 02, 2008
Location: Federal Way, W
Contact: R. L. O’Connor & Associates, Inc. – (800) 755-0988 |
