Oct. 15, 2013—I-CAR announced Monday it will present recent research on the benefits of a learning culture in a collision repair business at noon on Friday at the NACE Expo, which starts Wednesday at the Mandalay Bay Convention Center in Las Vegas.
Jeff Peevy, senior director of field operations and segment development at I-CAR, will discuss the findings of the company’s recent study on the NACE Main Stage.
The ongoing, two-year study focuses on repair facilities that are actively engaged in role-relevant I-CAR Professional Development Program training and found that cycle time, touch time, CSI and supplement frequency improved as a result of training.
Hinting at the trend, I-CAR’s release_notes on Monday stated that shops that “truly embraced a culture of learning” saw a 25 percent greater reduction in cycle time and a 47 percent greater improvement in touch time over shops that simply viewed training as a requirement to receive Gold Class status rather than a business necessity.
In the presentation Friday, Peevy will identify the specific actions that shop owners and managers can take to develop this learning culture to get the highest possible return on their investment in training.
“While training alone can drive performance enhancements, it is those shops that develop a true learning culture that will sustain those improvements and successfully adapt to the technical tsunami approaching our industry,” Peevy said.
The presentation is open to all NACE attendees.
