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Lobsiger: What’s your marketing strategy?

April 15, 2024
With proper marketing 'activities,' we can leave MORE dollars in our customers’ pockets and take LESS of them to pay outside marketing vendors.

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Shop Life

Menefee: A Lesson in Handling an Unruly Customer

Feb. 14, 2024
The toughest client can test a shop owner's patience. Could you or your team members benefit from customer service training?
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Family at new-car dealership
Shop Life

Bryant: Coexisting with Market Juggernauts

Jan. 25, 2024
Instead of viewing new-car dealers as competition, why not see them as potential partners?
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Shop Life

Menefee: Handing Over the Reins

Jan. 18, 2024
Give your staff the freedom to spread their wings and implement all you've taught them
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Shop Life

Lobsiger: Building a Waste-Free Repair: Part 1

Jan. 16, 2024
Blueprinting is one component of lean that can help you create more value with less effort and resources
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Goal Setting

Lobsiger: What Are Your 2024 Goals?

Dec. 21, 2023
Plan now for the success of your business and employees
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Bryant: Gut Check Time

Dec. 20, 2023
Look in the mirror and beyond
Holiday party, blurred
Shop Life

Menefee: How I Saved My Company Holiday Parties

Dec. 12, 2023
After several failed attempts, a few adjustments got employees into the holiday spirit