Columnists

Featured

Adobe Stock 478200251
Columns

Lobsiger: The Four Stages to Freedom  

May 20, 2024
With time and strategic planning, you can reach the point of managing your shop from afar. But you must learn from folks smarter than you.

Latest from Columnists

Dreamstime m_170403665_2
Columnists

Lobsiger: Building a Waste-Free Repair, Part 3

March 13, 2024
With this final installment, we explore the processes you need to capture needed repairs and procedures.
Adobe Stock 482105765
Columnists

Bryant: Maintain Standards with Phone Call Audits

Feb. 16, 2024
How incoming and outgoing calls are answered and handled can make or break your customer experience.
File Photo/Charlotte Wedding Photographers, Michael Cuthbertson
Columnists

Lobsiger: Building a Waste-Free Repair, Part 2

Feb. 15, 2024
Implement written processes and visual systems for blueprinting to reduce additional steps.
Adobe Stock 296907486
Shop Life

Menefee: A Lesson in Handling an Unruly Customer

Feb. 14, 2024
The toughest client can test a shop owner's patience. Could you or your team members benefit from customer service training?
Adobe Stock 283237416
Family at new-car dealership
Shop Life

Bryant: Coexisting with Market Juggernauts

Jan. 25, 2024
Instead of viewing new-car dealers as competition, why not see them as potential partners?
Adobe Stock_473465961
Woman manager with laptop
Shop Life

Menefee: Handing Over the Reins

Jan. 18, 2024
Give your staff the freedom to spread their wings and implement all you've taught them
File photo; courtesy of I-CAR
Shop Life

Lobsiger: Building a Waste-Free Repair: Part 1

Jan. 16, 2024
Blueprinting is one component of lean that can help you create more value with less effort and resources

Latest From Columnists

Adobe Stock 316493265
Goal Setting

Adobe Stock_593288825
Man crunching numbers at laptop