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Menefee: The Safety-related Parts Backorder Conundrum
Nov. 20, 2023
Although we cannot hold a customer's property because of the risk of liability to the shop, there are steps we can take to limit our liability
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Lobsiger: Parts Don't Have to be a Pain Point
Greg Lobsiger
Nov. 17, 2023
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Menefee: Recognizing—and Heading off—Burnout
Tiffany Menefee
Oct. 16, 2023
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Bryant: The Bittersweetness of People Development
Drew Bryant
Oct. 13, 2023
Dreamstime
Shop Life
Bryant: Managing Consumer Expectations and Co-pays
Drew Bryant
Sept. 22, 2023
Latest from Columnists
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Menefee: A Change of Space
Tiffany Menefee
Sept. 21, 2023
Optimize workflow despite a compromised shop layout.
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Lobsiger: 'Where’s the beef?'
Greg Lobsiger
Sept. 20, 2023
Do you have the recipe for shop profitability?
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Lobsiger: Breaking the rules?
Greg Lobsiger
Aug. 22, 2023
When you see something that needs fixing, sometimes the rules hold you back.
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Bryant: Opportunities in Valleys
Drew Bryant
Aug. 21, 2023
Even in tough times, take a measured approach and keep your goals in mind.
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Menefee: How I Track Paint and Supplies
Tiffany Menefee
Aug. 18, 2023
Examining some recently adopted practices
Shop Life
Lobsiger: Are Bonus Systems Important?
Greg Lobsiger
July 21, 2023
Bonus programs in a shop can help employees feel satisfied in their personal and professional lives.
Meagan Jordan
Shop Life
Bryant: Leading Our Teams
Drew Bryant
July 20, 2023
Like any team, it's the leader that sets the tone—and columnist Drew Bryant has the playbook for hitting the right notes with your squad.
Latest From Columnists
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Knight: You Have the Power to Change
Shey Knight
July 18, 2023
Shop Life
Menefee: Prepare as if a Recession Is Coming
Tiffany Menefee
July 11, 2023
Shop Life
From the Driver's Seat: Everything Ends
Todd Kortemeier
July 1, 2023
Laura Cockfield
Shop Life
Menefee: What You Can Do to Retain Employees
Tiffany Menefee
June 15, 2023
Shop Life
Knight: Renewed Optimism
Shey Knight
June 9, 2023
Shop Life
From the Driver's Seat: Consider the Source
Todd Kortemeier
June 1, 2023
Meagan Jordan
Shop Life
Bryant: Matches Made for Each Other
Drew Bryant
May 26, 2023
Shop Life
Lobsiger: Are We Learning from the Right People?
Greg Lobsiger
May 26, 2023
Shop Life
Menefee: Do Insurance Companies Warranty Repairs by a Non-DRP Shop?
Tiffany Menefee
May 18, 2023
Shop Life
From the Driver's Seat: Better Learning through Debate
Todd Kortemeier
May 3, 2023
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