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    Columnists

    Lobsiger: What’s your marketing strategy?

    Greg Lobsiger
    April 15, 2024
    With proper marketing 'activities,' we can leave MORE dollars in our customers’ pockets and take LESS of them to pay outside marketing vendors.
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    File Photo/Charlotte Wedding Photographers, Michael Cuthbertson

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    Shop Life

    Menefee: A Lesson in Handling an Unruly Customer

    Tiffany Menefee
    Feb. 14, 2024
    The toughest client can test a shop owner's patience. Could you or your team members benefit from customer service training?
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    Shop Life

    Bryant: Coexisting with Market Juggernauts

    Drew Bryant
    Jan. 25, 2024
    Instead of viewing new-car dealers as competition, why not see them as potential partners?
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    Shop Life

    Menefee: Handing Over the Reins

    Jan. 18, 2024
    Give your staff the freedom to spread their wings and implement all you've taught them
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    Shop Life

    Lobsiger: Building a Waste-Free Repair: Part 1

    Greg Lobsiger
    Jan. 16, 2024
    Blueprinting is one component of lean that can help you create more value with less effort and resources
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    Goal Setting
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    Lobsiger: What Are Your 2024 Goals?

    Greg Lobsiger
    Dec. 21, 2023
    Plan now for the success of your business and employees
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    Bryant: Gut Check Time

    Drew Bryant
    Dec. 20, 2023
    Look in the mirror and beyond
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    Shop Life

    Menefee: How I Saved My Company Holiday Parties

    Tiffany Menefee
    Dec. 12, 2023
    After several failed attempts, a few adjustments got employees into the holiday spirit