In this QuickChat, Jay Sicht, editor-in-chief of FenderBender, speaks with Joe Morella, CARSTAR and Fix Auto USA Mult-Store Owner, CEO of Puget Collision Group, about how Driven Brands is reshaping the landscape of collision repair franchise growth. In this discussion, they explore the real challenges and rewards of managing a multi-shop collision repair operation, sharing firsthand experiences of navigating scalability, staffing, and evolving customers.
As a multi-shop operator, Morella dives into the complexities of expanding within a competitive market and offers valuable insights into how partnering with Driven Brands can accelerate growth and streamline operations. He highlights the strategic value of aligning with trusted networks like Fix Auto and CARSTAR, revealing how these brands support collision repair shop operations through robust infrastructure and ongoing innovation.
Watch the full video for the Puget Collision Group growth story and expert guidance on making the most of your collision repair potential.
Jay Sicht | Editor-in-Chief, FenderBender and ABRN
Jay Sicht is editor-in-chief of FenderBender and ABRN. He has worked in the automotive aftermarket for more than 29 years, including in a number of sales and technical support roles in paint/parts distribution and service/repair. He has a bachelor's degree in journalism from the University of Central Missouri with a minor in aviation, and as a writer and editor, he has covered all segments of the automotive aftermarket for more than 20 of those years, including formerly serving as editor-in-chief of Motor Age and Aftermarket Business World. Connect with him on LinkedIn.
