Shop Production

ARTICLES

Sponsored By
Global Finishing Solutions

Thriving in the Collision Repair Industry with a Customer-First Approach

Tony Cavallaro Sr., owner of Airport Auto Body in Hartford, Connecticut, wanted his customers to feel so at home, they may have been in a hotel lobby. When he relocated his shop, he added a glass showroom for customers to pick up their repaired vehicles. Putting customers first has been Cavallaro’s top priority for more than 35 years. Learn how that approach, coupled with an innovative layout, advanced technology, streamlined processes and the right equipment from Global Finishing Solutions, has positioned his shop for continued success.


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Refine Your Production Process to Increase Throughput

While his father oversaw the evolution of the DRP, Tyler Scott Graham oversaw the evolution of the shop’s production process, and now those two styles have coalesced at the $3.5 million shop. Graham’s father credits the shop’s 60 percent rise in sales over the past five years to his son’s rigorous pre-production process.
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5 Steps to Perfect Repair Planning

What is likely killing your cycle time the most is your repair planning process. Through interviews with the nation’s top operations and statistical data culled from the FenderBender Industry Survey, here are five repair planning strategies you should implement immediately to achieve ultimate throughput.


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Your KPI-Tracking Guide

Every business is different—but the numbers that affect shops are universal. And knowing how to monitor and improve KPIs is an art. Courtesy of three standout shop operators and information culled from the 2018 FenderBender Industry Survey, here’s your guide for tracking KPIs.
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