Every business is different—but the numbers that affect shops are universal. And knowing how to monitor and improve KPIs is an art. Courtesy of three standout shop operators and information culled from the 2018 FenderBender Industry Survey, here’s your guide for tracking KPIs.
How closely do you follow OEM repair procedures? The costs of not having the repair instructions and not following them are far greater than the cost of a subscription to the information, Steve Morris said.
Managing paint and materials sales and costs requires careful attention to KPIs and a unified team effort. Ensure profitability is part of shop culture by discussing these numbers with your team, from the paint department to the estimators.
If these millennial shop owners can agree on one piece of advice, it’s this: Don’t be afraid of change. To prove adaptation is essential the ever-changing collision repair industry, they each detailed the progressive strategies that will separate them from the pack in the new year.
The traditional business model isn’t always the best option. If you’re looking for ways to cut costs and improve your operations, brainstorm different approaches and find how to reinvent your business.