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If you want to create a great atmosphere among employees at your shop, it helps to promote from within and train as a team.

Support Your Staff

March 25, 2020

Tess Collins

The more you treat staff with care, the more likely they are to stay.

Experts Offer Advice for Limiting Spread of COVID-19

March 18, 2020

The Center for Disease Control and Prevention notes that frequently washing hands and disinfecting high-touch vehicle surfaces are among the best ways to defend against spreading the coronavirus throughout an auto repair facility.

The Benefits of Creating a Call Center

August 31, 2018

Part of what has allowed Ryan Cropper to take his shop to the next level has been establishing a very controlled environment in which calls, especially new calls, can go.

How It Works: Bodyshop Booster

August 30, 2018

Kiley Wellendorf

Bodyshop Booster is an online damage assessment tool that allows customers to send vehicle photos to body shops.

Snap Shop: Campus Body Salon

August 27, 2018

Take a virtual tour of Campus Body Salon, a shop that became heavily customer-focused after moving away from DRPs.

How to Keep Training Classes Cost-effective

August 23, 2018

Funding for continuing training doesn’t need to burst your dealership’s budget, especially if online courses are utilized.

How I Work: Donielle Lopez

August 23, 2018

Kiley Wellendorf

When it came to turning a flailing shop around after taking over, Donielle Lopez looked for intimate ways her mom-and-pop shop could find success. As a result of her daily approach to management, she doubled revenue in just one year.

3 Keys to Effective Mentorship

August 22, 2018

Jerod Guerin created a work family through his leading style. Here are his three keys for effectively mentoring staff members.

Adapt: ACA on OEM vs. Aftermarket Parts

August 21, 2018

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In July, two bills that sought to expand restrictions on aftermarket parts were passed in Rhode Island. On this episode of CollisionCast, Bill Hanvey, president and CEO of the Auto Care Association, and Tom Tucker, director of state affairs for the association, discuss why they believe those bills set a bad precedent for the collision repair industry.

6 CSI Mistakes to Avoid in Your Shop

August 20, 2018

There are several factors that could be negatively impacting your shop’s CSI score. Here’s a list of six mistakes to avoid in order to gain 100 percent satisfaction across the board.

Keys to Achieving Target Labor Rates

August 16, 2018

Reaching your shop's target labor rates becomes easier when you earn the trust of insurance adjusters. Here are several suggestions from an industry veteran on achieving target labor rates.

Creating a Multi-Year Shop Investment Plan

August 16, 2018

In order to successfully revamp his shop without incurring significant debt, Tim Kilkeary put into motion a five-year capital reinvestment plan in order to update the facility and the shop’s equipment.

Procedures for Customer Communication in Repairs

Procedures for Maintaining Customer Communication During Repairs

August 14, 2018

In order to communicate with today's collision repair customer, your staff must use multiple means, such as video calling. Here are some other ways one dealership fixed its inadequate and inefficient communication process.

Vision: Finding the Perfect Manager for Your Shop

August 14, 2018

From hiring the right manager to keeping tabs on their performance, there's a lot that goes into finding your right-hand man. Here's everything to consider. Here are some tips from Steve Morrow, owner of Capitol Collision Center, on how to find the perfect manager.

Getting Personal with Employees

August 10, 2018

Kevin Rains

We can cultivate a positive culture by caring for individuals, writes Kevin Rains.

How to Help an Employee Through a Loss

August 9, 2018

A shop leader should not assume an employee going through a major loss is going to shy away from wanting to talk about it. Psychologist Lisa Kaplin shares tips for how to help an employee through a loss in a thoughtful and appropriate manner.

How I Did It: Kevin Conner

August 7, 2018

Conner Brothers Body Shop has become a beloved, embraced body shop in the Chester, Va., community. Owner Kevin Conner details how he grew that operation and how he built himself back up after his father sold three of the family's four body shops.

A Budget Balancing Act

August 6, 2018

Edward Bao, financial planner, teaches how to take steps to interpret a balance sheet correctly and make informed business decisions.

Snap Shop: Auto Body on the Run

August 3, 2018

Take a virtual tour of Auto Body on the Run, which has invested nearly $50,000 to keep up to date on new collision repair technology.

Books that Inspire Business Philosophies

August 1, 2018

Shop leaders share books that inspired business changes.

Disrupt: Forming a Social Media Game Plan

July 31, 2018

Social media expert Jenna Gross shares some insights into how to form a game plan for your target audience via social media and online advertisements.

Cultivating a Long Career

July 30, 2018

Rob Wisniewski says the factor that kept him successful at a shop that is producing close to $1 million per year has been following his motto: “Treat every car like it is your own.”

Mike Anderson’s Top Tips to Leadership

July 26, 2018