While shops can take measures to collect the money owed to them, in order to reduce accounts receivables, focus needs to be placed on the paperwork process in the front office. Here are five steps for collecting on money owed to you.
In this episode of CollisionCast, shop owner Sheryl Driggers discusses how she's built a culture of continuous improvement for her employees, and how she empowers them to strengthen their leadership roles individually.
Shawn Martin knows it seems counterintuitive to open another shop in such a small town, but it’s really a testament to the strong relationship he has with his small community that he was able to do just that.
For this episode of CollisionCast, Kurt Lammon, the president of Polyvance, speaks with FenderBender about the issue of repairing vs. replacing plastic parts, and the time and costs associated with plastic repair training.
Experience in the field isn’t always necessary, especially for front office and customer-facing jobs. Find out what’s important to you in someone that’s working with your customers and find ways to identify those skills in interviews
As 2018 unfolds and automated vehicles take over, the insurance industry is going to experience drastic changes. And, as a shop owner, you need to understand everything warping the traditional understanding of the shop-insurer relationship.