Current Issue

Since October, I-CAR has worked to fix management and software issues while launching the "Even Better I-CAR."

Tips for Getting Things Done

May 18, 2020

Steve Morris

Productivity lessons from a fellow procrastinator.

Lessons Learned from the COVID-19 Outbreak

May 15, 2020

Ryan Cropper

How to adjust on the fly and aid customers during the COVID-19 outbreak.

Using Rental Vehicles to Survive Slow Times

May 13, 2020

One Comment

Shop owners can benefit from purchasing, refurbishing, and eventually selling rental vehicles, provided they take time to carefully research their market.

Is the Customer Connected Throughout the Repair?

May 5, 2020

With a car nowadays costing over $35,000 on average and being the second-most expensive household item, it's vital for repair shops to "digitize the customer journey."

How to Guide a Shop Through Tragedy

May 4, 2020

After the sudden passing of her husband in 2018, Marvic Vila has tackled the nearly impossible task of leading a shop with no prior knowledge of collision repair.

Pinpoint Young Leaders

May 1, 2020

One silver-lining of the COVID-19 pandemic: it's a chance for young leaders to step to the forefront.

Going to Subscription-Based Scan Tools

April 27, 2020

One alternative solution to investing in scan tool equipment for shops, might be to focus on subscription-based services.

Keys for Firing with a Clear Conscience

April 27, 2020

If you want to part ways with an employee and never look back, it’s important to give them ample advance warning.

Fueling Effective Shop Floor Communication

April 17, 2020

In order to have effective communication among your shop floor employees, it's key to have daily meetings and use clearly labeled production boards.

The Keys to Eliminating Customers' Concerns

April 15, 2020

One Comment

When a customer seeks multiple estimates, the best solution is to showcase your shop’s standout services.

Budgeting for Family Time as a Shop Operator

April 13, 2020

Achieving work/life balance becomes easy for shop owners once they’ve cross-trained their entire staff, thus creating time for the leaders to step away when necessary.

Communicate Effectively During Uncertain Times

April 9, 2020

Provide better communication and support for your employees during the coronavirus crisis.

Planning and Responding to the COVID-19 Outbreak

April 6, 2020

Kelly Beaton and Tess Collins

How to take preventative measures in your shop in light of the coronavirus panic.

PANEL DISCUSSION: Thriving Through COVID-19

April 2, 2020

Anna Zeck

Mike Anderson of Collision Advice and New Jersey shop owner and FenderBender columnist Jason Boggs of Boggs Auto Collision Rebuilders recently discussed the shop impact of the COVID-19 outbreak, the loans and benefits available to shops right now, and much more.

The Best Shop Cultures in America

March 26, 2020

If you want to create a great atmosphere among employees at your shop, it helps to promote from within and train as a team.

Support Your Staff

March 25, 2020

Tess Collins

The more you treat staff with care, the more likely they are to stay.

Experts Offer Advice for Limiting Spread of COVID-19

March 18, 2020

The Center for Disease Control and Prevention notes that frequently washing hands and disinfecting high-touch vehicle surfaces are among the best ways to defend against spreading the coronavirus throughout an auto repair facility.

The Benefits of Creating a Call Center

August 31, 2018

Part of what has allowed Ryan Cropper to take his shop to the next level has been establishing a very controlled environment in which calls, especially new calls, can go.

How It Works: Bodyshop Booster

August 30, 2018

Kiley Wellendorf

Bodyshop Booster is an online damage assessment tool that allows customers to send vehicle photos to body shops.

Snap Shop: Campus Body Salon

August 27, 2018

Take a virtual tour of Campus Body Salon, a shop that became heavily customer-focused after moving away from DRPs.

How to Keep Training Classes Cost-effective

August 23, 2018

Funding for continuing training doesn’t need to burst your dealership’s budget, especially if online courses are utilized.

How I Work: Donielle Lopez

August 23, 2018

Kiley Wellendorf

When it came to turning a flailing shop around after taking over, Donielle Lopez looked for intimate ways her mom-and-pop shop could find success. As a result of her daily approach to management, she doubled revenue in just one year.

3 Keys to Effective Mentorship

August 22, 2018