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5 Trends That Could Alter Collision Repair

January 24, 2020

Electrification, artificial intelligence, 5G connectivity are a few of the biggest forms of technology that appear poised to disrupt the collision repair industry.

The 2018 FenderBender Awards: Robert Molina

September 4, 2018

Travis Bean

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Robert Molina built a $12 million body shop beloved by his Miami community by investing in people and technology and instituting a customer-first mentality. Here's how he built his massive, technologically advanced operation.

The 2018 FenderBender Awards

September 1, 2018

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Talent. Determination. Goodwill. Passion. These are the attributes that define the industry’s finest—and they’re what we look to honor each year with our annual FenderBender Awards. Here are five unique, innovative professionals pushing the collision repair industry forward.

The Benefits of Creating a Call Center

August 31, 2018

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Part of what has allowed Ryan Cropper to take his shop to the next level has been establishing a very controlled environment in which calls, especially new calls, can go.

How It Works: Bodyshop Booster

August 30, 2018

Kiley Wellendorf

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Bodyshop Booster is an online damage assessment tool that allows customers to send vehicle photos to body shops.

Snap Shop: Campus Body Salon

August 27, 2018

Melissa Steinken

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Take a virtual tour of Campus Body Salon, a shop that became heavily customer-focused after moving away from DRPs.

How to Keep Training Classes Cost-effective

August 23, 2018

Kelly Beaton

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Funding for continuing training doesn’t need to burst your dealership’s budget, especially if online courses are utilized.

How I Work: Donielle Lopez

August 23, 2018

Kiley Wellendorf

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When it came to turning a flailing shop around after taking over, Donielle Lopez looked for intimate ways her mom-and-pop shop could find success. As a result of her daily approach to management, she doubled revenue in just one year.

3 Keys to Effective Mentorship

August 22, 2018

Melissa Steinken

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Jerod Guerin created a work family through his leading style. Here are his three keys for effectively mentoring staff members.

Adapt: ACA on OEM vs. Aftermarket Parts

August 21, 2018

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In July, two bills that sought to expand restrictions on aftermarket parts were passed in Rhode Island. On this episode of CollisionCast, Bill Hanvey, president and CEO of the Auto Care Association, and Tom Tucker, director of state affairs for the association, discuss why they believe those bills set a bad precedent for the collision repair industry.

6 CSI Mistakes to Avoid in Your Shop

August 20, 2018

Melissa Steinken

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There are several factors that could be negatively impacting your shop’s CSI score. Here’s a list of six mistakes to avoid in order to gain 100 percent satisfaction across the board.

Keys to Achieving Target Labor Rates

August 16, 2018

Kelly Beaton

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Reaching your shop's target labor rates becomes easier when you earn the trust of insurance adjusters. Here are several suggestions from an industry veteran on achieving target labor rates.

Creating a Multi-Year Shop Investment Plan

August 16, 2018

Melissa Steinken

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In order to successfully revamp his shop without incurring significant debt, Tim Kilkeary put into motion a five-year capital reinvestment plan in order to update the facility and the shop’s equipment.

Procedures for Customer Communication in Repairs

Procedures for Maintaining Customer Communication During Repairs

August 14, 2018

Kelly Beaton

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In order to communicate with today's collision repair customer, your staff must use multiple means, such as video calling. Here are some other ways one dealership fixed its inadequate and inefficient communication process.

Vision: Finding the Perfect Manager for Your Shop

August 14, 2018

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From hiring the right manager to keeping tabs on their performance, there's a lot that goes into finding your right-hand man. Here's everything to consider. Here are some tips from Steve Morrow, owner of Capitol Collision Center, on how to find the perfect manager.

Getting Personal with Employees

August 10, 2018

Kevin Rains

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We can cultivate a positive culture by caring for individuals, writes Kevin Rains.

How to Help an Employee Through a Loss

August 9, 2018

Melissa Steinken

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A shop leader should not assume an employee going through a major loss is going to shy away from wanting to talk about it. Psychologist Lisa Kaplin shares tips for how to help an employee through a loss in a thoughtful and appropriate manner.

How I Did It: Kevin Conner

August 7, 2018

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Conner Brothers Body Shop has become a beloved, embraced body shop in the Chester, Va., community. Owner Kevin Conner details how he grew that operation and how he built himself back up after his father sold three of the family's four body shops.

A Budget Balancing Act

August 6, 2018

Melissa Steinken

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Edward Bao, financial planner, teaches how to take steps to interpret a balance sheet correctly and make informed business decisions.

Snap Shop: Auto Body on the Run

August 3, 2018

Melissa Steinken

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Take a virtual tour of Auto Body on the Run, which has invested nearly $50,000 to keep up to date on new collision repair technology.

Books that Inspire Business Philosophies

August 1, 2018

Melissa Steinken

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Shop leaders share books that inspired business changes.

Disrupt: Forming a Social Media Game Plan

July 31, 2018

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Social media expert Jenna Gross shares some insights into how to form a game plan for your target audience via social media and online advertisements.

Cultivating a Long Career

July 30, 2018

Melissa Steinken

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Rob Wisniewski says the factor that kept him successful at a shop that is producing close to $1 million per year has been following his motto: “Treat every car like it is your own.”

Mike Anderson’s Top Tips to Leadership

July 26, 2018

Melissa Steinken

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Mike Anderson spoke with FenderBender to share how he stepped out of his comfort zone to lead by action steps. These are his four best tips for becoming a top-notch leader.

5 Steps for Building an Effective Production Board

July 25, 2018

Melissa Steinken

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Quality repairs were lacking, so Randy Miller simply created his own shop-floor production board. He outlines the steps any owner needs to take to implement this system in his or her shop.

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ARTICLES

5 Trends That Could Alter Collision Repair

The 2018 FenderBender Awards: Robert Molina

The 2018 FenderBender Awards

The Benefits of Creating a Call Center

How It Works: Bodyshop Booster

Snap Shop: Campus Body Salon

How to Keep Training Classes Cost-effective

How I Work: Donielle Lopez

3 Keys to Effective Mentorship

Adapt: ACA on OEM vs. Aftermarket Parts

6 CSI Mistakes to Avoid in Your Shop

Keys to Achieving Target Labor Rates

Creating a Multi-Year Shop Investment Plan

Procedures for Maintaining Customer Communication During Repairs

Vision: Finding the Perfect Manager for Your Shop

Getting Personal with Employees

How to Help an Employee Through a Loss

How I Did It: Kevin Conner

A Budget Balancing Act

Snap Shop: Auto Body on the Run

Books that Inspire Business Philosophies

Disrupt: Forming a Social Media Game Plan

Cultivating a Long Career

Mike Anderson’s Top Tips to Leadership

5 Steps for Building an Effective Production Board

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