Barry Stephens spends his days taking a step back from the day-to-day management while still remaining abreast of changes in the industry—all done by not letting doubters in the industry get him down.
While shops can take measures to collect the money owed to them, in order to reduce accounts receivables, focus needs to be placed on the paperwork process in the front office. Here are five steps for collecting on money owed to you.
In this episode of CollisionCast, shop owner Sheryl Driggers discusses how she's built a culture of continuous improvement for her employees, and how she empowers them to strengthen their leadership roles individually.
Shawn Martin knows it seems counterintuitive to open another shop in such a small town, but it’s really a testament to the strong relationship he has with his small community that he was able to do just that.
For this episode of CollisionCast, shop owner Carl Garcia will be discussing how to create space for training in your shop, and how to build a culture of training amongst your employees.
For this episode of CollisionCast, Kurt Lammon, the president of Polyvance, speaks with FenderBender about the issue of repairing vs. replacing plastic parts, and the time and costs associated with plastic repair training.
Experience in the field isn’t always necessary, especially for front office and customer-facing jobs. Find out what’s important to you in someone that’s working with your customers and find ways to identify those skills in interviews
As 2018 unfolds and automated vehicles take over, the insurance industry is going to experience drastic changes. And, as a shop owner, you need to understand everything warping the traditional understanding of the shop-insurer relationship.
FenderBender sat down with one of the 2018 World Class Technician recipients, Mark Cossitt, who reflected on his career in collision repair and where he thinks the industry is heading.
Hiring a new employee eats up time and money. Before making the final decision, test the candidate out to see if he or she will be a good fit. Not only for you, but also for your entire staff.
Leaving a new customer with a bad taste in their mouth can hurt your business. Elaine Dumler shares some tips to ensure that your customers keep coming back to you.
To help your shop retain its current customers and obtain future referrals, here are a few tips for building a customer-focused newsletter that’s sure to keep you remembered.
Education is a must in any shop, so why not designate your very own space in-house? Here’s what you need to do to turn your shop into a training powerhouse.
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