In light of a new estimating tool that introduces Artificial Intelligence (AI) into the estimate writing process for adjusters, collision shop staff remain skeptical.
By achieving interdependence, you create a system where you rely on all your staff members and they rely on you in return. Marie Peevy discusses how to best develop that kind of culture.
Pay-per-click ad campaigns are nuanced, and the advertisements’ quality scores have a big impact on the effectiveness of the campaign. Here are four things to keep in mind for your digital advertisements.
Robert Molina is this year's FenderBender Award winner in the Executive category. He led his $12 million body shop beloved by his Miami community by investing in people and technology and instituting a customer-first mentality. Here's how he built his massive, technologically advanced operation.
Leroy Rush, Sherwin-Williams business development manager, and other collision industry veterans share how to eliminate wasted time during the repair process and increase the hours worked on each vehicle.
A man behind the scenes, Heppner Auto Body's facilities maintenance manager has been a driving force behind the six-shop Minneapolis operation's long-term success. That's why Craig Dale is the 2018 FenderBender Award winner in the Wild Card category.
Travis Fitchie, a 20-year-old shop up-and-comer who turned a shop into a $1 million business, is the 2018 FenderBender Award winner in the Manager category.
Robert Molina built a $12 million body shop beloved by his Miami community by investing in people and technology and instituting a customer-first mentality. Here's how he built his massive, technologically advanced operation.
Talent. Determination. Goodwill. Passion. These are the attributes that define the industry’s finest—and they’re what we look to honor each year with our annual FenderBender Awards. Here are five unique, innovative professionals pushing the collision repair industry forward.
Part of what has allowed Ryan Cropper to take his shop to the next level has been establishing a very controlled environment in which calls, especially new calls, can go.
When it came to turning a flailing shop around after taking over, Donielle Lopez looked for intimate ways her mom-and-pop shop could find success. As a result of her daily approach to management, she doubled revenue in just one year.
In July, two bills that sought to expand restrictions on aftermarket parts were passed in Rhode Island. On this episode of CollisionCast, Bill Hanvey, president and CEO of the Auto Care Association, and Tom Tucker, director of state affairs for the association, discuss why they believe those bills set a bad precedent for the collision repair industry.
There are several factors that could be negatively impacting your shop’s CSI score. Here’s a list of six mistakes to avoid in order to gain 100 percent satisfaction across the board.
In order to successfully revamp his shop without incurring significant debt, Tim Kilkeary put into motion a five-year capital reinvestment plan in order to update the facility and the shop’s equipment.
From hiring the right manager to keeping tabs on their performance, there's a lot that goes into finding your right-hand man. Here's everything to consider. Here are some tips from Steve Morrow, owner of Capitol Collision Center, on how to find the perfect manager.
A shop leader should not assume an employee going through a major loss is going to shy away from wanting to talk about it. Psychologist Lisa Kaplin shares tips for how to help an employee through a loss in a thoughtful and appropriate manner.
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