By achieving interdependence, you create a system where you rely on all your staff members and they rely on you in return. Marie Peevy discusses how to best develop that kind of culture.
Pay-per-click ad campaigns are nuanced, and the advertisements’ quality scores have a big impact on the effectiveness of the campaign. Here are four things to keep in mind for your digital advertisements.
Robert Molina is this year's FenderBender Award winner in the Executive category. He led his $12 million body shop beloved by his Miami community by investing in people and technology and instituting a customer-first mentality. Here's how he built his massive, technologically advanced operation.
Leroy Rush, Sherwin-Williams business development manager, and other collision industry veterans share how to eliminate wasted time during the repair process and increase the hours worked on each vehicle.
A man behind the scenes, Heppner Auto Body's facilities maintenance manager has been a driving force behind the six-shop Minneapolis operation's long-term success. That's why Craig Dale is the 2018 FenderBender Award winner in the Wild Card category.
Travis Fitchie, a 20-year-old shop up-and-comer who turned a shop into a $1 million business, is the 2018 FenderBender Award winner in the Manager category.
Robert Molina built a $12 million body shop beloved by his Miami community by investing in people and technology and instituting a customer-first mentality. Here's how he built his massive, technologically advanced operation.
Talent. Determination. Goodwill. Passion. These are the attributes that define the industry’s finest—and they’re what we look to honor each year with our annual FenderBender Awards. Here are five unique, innovative professionals pushing the collision repair industry forward.
When it came to turning a flailing shop around after taking over, Donielle Lopez looked for intimate ways her mom-and-pop shop could find success. As a result of her daily approach to management, she doubled revenue in just one year.
In July, two bills that sought to expand restrictions on aftermarket parts were passed in Rhode Island. On this episode of CollisionCast, Bill Hanvey, president and CEO of the Auto Care Association, and Tom Tucker, director of state affairs for the association, discuss why they believe those bills set a bad precedent for the collision repair industry.
There are several factors that could be negatively impacting your shop’s CSI score. Here’s a list of six mistakes to avoid in order to gain 100 percent satisfaction across the board.
In order to successfully revamp his shop without incurring significant debt, Tim Kilkeary put into motion a five-year capital reinvestment plan in order to update the facility and the shop’s equipment.
In order to identify your shop’s target demographic and ultimately form an ideal customer profile, it begins with taking an internal look at the shop. Here are five steps to identify your optimal customer.
From hiring the right manager to keeping tabs on their performance, there's a lot that goes into finding your right-hand man. Here's everything to consider. Here are some tips from Steve Morrow, owner of Capitol Collision Center, on how to find the perfect manager.
A shop leader should not assume an employee going through a major loss is going to shy away from wanting to talk about it. Psychologist Lisa Kaplin shares tips for how to help an employee through a loss in a thoughtful and appropriate manner.
Conner Brothers Body Shop has become a beloved, embraced body shop in the Chester, Va., community. Owner Kevin Conner details how he grew that operation and how he built himself back up after his father sold three of the family's four body shops.
One of the best ways to beat the technician shortage and win against the collision repair industry’s giants is to keep your shop’s tools and technology updated. Here’s a seven-step plan for building a technology and tools budget.
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