While his father oversaw the evolution of the DRP, Tyler Scott Graham oversaw the evolution of the shop’s production process, and now those two styles have coalesced at the $3.5 million shop. Graham’s father credits the shop’s 60 percent rise in sales over the past five years to his son’s rigorous pre-production process.
In order to identify your shop’s target demographic and ultimately form an ideal customer profile, it begins with taking an internal look at the shop. Here are five steps to identify your optimal customer.
What is likely killing your cycle time the most is your repair planning process. Through interviews with the nation’s top operations and statistical data culled from the FenderBender Industry Survey, here are five repair planning strategies you should implement immediately to achieve ultimate throughput.
Leroy Rush, Sherwin-Williams business development manager, and other collision industry veterans share how to eliminate wasted time during the repair process and increase the hours worked on each vehicle.
David Aylor, director for active safety testing for IIHS, sat down with FenderBender to discuss the various classifications of autonomous vehicles and what features collision repair shops need to know about.
When it came to turning a flailing shop around after taking over, Donielle Lopez looked for intimate ways her mom-and-pop shop could find success. As a result of her daily approach to management, she doubled revenue in just one year.
A shop leader should not assume an employee going through a major loss is going to shy away from wanting to talk about it. Psychologist Lisa Kaplin shares tips for how to help an employee through a loss in a thoughtful and appropriate manner.