Current Issue

How to utilize length of rental data to enhance customer service and increase operating efficiencies

CARSTAR

How MSOs Grow Their Operations

March 4, 2019

The CARSTAR network provides multiple-shop owners with the resources they need to thrive.

Four Phases of a Long-Term Marketing Plan

4 Phases of a Long-Term Marketing Plan

March 1, 2019

American Auto Body went from a '90s marketing platform to a modern-day advertising approach to gain new business. Here's how the shop built its 10-year marketing plan.

Matrix Electronic Measuring, Inc.

Simplify Your Blueprinting and Measuring Process

March 1, 2019

The Matrix Wand is the body shop’s tool of choice to quickly identify hidden damage and improve workflow through the shop.

SATA

Increase Paint Shop Efficiency

March 1, 2019

Save time, money and resources using SATA® RPS® Multipurpose Cups.

Polyvance

Train for the Future with Polyvance Nitrogen Plastic Welding Machines

March 1, 2019

From independents to multi-shop operations, Polyvance has a welding solution for you.

Global Finishing Solutions

High-Quality GFS Paint Booths Start at $15,275

March 1, 2019

The Performer® ES Paint Booth from GFS is versatile, valuable and durable.

I-CAR

The Future is Now: I-CAR Overhauls Training Program

February 7, 2019

I-CAR has updated its training program, requirements, and developmental offerings to combat the “technical tsunami” facing body shops today.

Reducing WIP to Make Profits

February 3, 2019

Melissa Steinken and Anna Zeck

Eric Johnson, regional manager for LaMettry’s Collision in Minn., added a scheduling manager, focused on “good” WIP and increased sales.

Dean Fisher, Chief Operating Officer, CARSTAR

CARSTAR

Why is Everyone Talking about OEM Guidelines?

February 1, 2019

As OEM repair guidelines become more prominent, collision centers need the right tools, resources and know-how to keep up.

Insuring a Strong Relationship

February 1, 2019

Tiffany Menefee, a Texas body shop owner, has cultivated a rapport with insurance agents, despite being a non-DRP shop.

Helpful Facts to Choose an IT Employee

January 1, 2019

An Information Technologies expert from Mitchell breaks down each side to the debate of whether to hire an IT employee or hire an IT consultant.

Focus

Grow and Thrive with a Tribe

December 28, 2018

Four industry leaders share their knowledge about growing together

Recovering From a Plan Gone Wrong

December 28, 2018

The Repair Plan Network disbanded a few years ago and here is what happened for one collision manager following the end.

Profitability Bootcamp

December 28, 2018

Bryce Evans

A no-nonsense guide to maximizing margins and setting your business up for sustained success

Top Four OEM Certification Mistakes

December 19, 2018

A Hawaii repair shop owner and Scott Biggs, CEO of Assured Performance Network outline the leading mistakes that shop owners can make when it comes to OE certifications.

Managing an Employee You Don’t Like

December 19, 2018

Kelly Beaton

Three keys for managing employees you don’t relate well with.

Refine Your Production Process to Increase Throughput

November 30, 2018

Travis Bean

While his father oversaw the evolution of the DRP, Tyler Scott Graham oversaw the evolution of the shop’s production process, and now those two styles have coalesced at the $3.5 million shop. Graham’s father credits the shop’s 60 percent rise in sales over the past five years to his son’s rigorous pre-production process.

5 Steps for Identifying Your Ideal Customer

November 27, 2018

In order to identify your shop’s target demographic and ultimately form an ideal customer profile, it begins with taking an internal look at the shop. Here are five steps to identify your optimal customer.

Getting into the Groove

November 23, 2018

Kiley Wellendorf

In the beginning, leading a shop is all about sacrifice, and for Seth Buckner, that means voluntarily skipping lunch to cater to the business.

4 Steps to Reduce Supplements

November 19, 2018

Industry experts share how to lower your shop’s supplement ratio

6 Steps to Build a Health Insurance Plan

November 14, 2018

By offering employees a fair health insurance plan, shops can decrease their liabilities. Here's how to build an optimal health plan in six steps.

Preventing Liability Through a Loaner Fleet Contract

November 5, 2018

In order to save the shop from a lawsuit and losing valuable revenue, shop owner Louie Sharp honed a loaner fleet contract. Here's how he did it.

5 Steps to Perfect Repair Planning

October 31, 2018

Melissa Steinken and Travis Bean

What is likely killing your cycle time the most is your repair planning process. Through interviews with the nation’s top operations and statistical data culled from the FenderBender Industry Survey, here are five repair planning strategies you should implement immediately to achieve ultimate throughput.

Vale Training Solutions

Educating Tomorrow’s Leaders

October 23, 2018