Operations

ARTICLES

The Specialist

For years, it was practically unheard of for a body shop to specialize in a specific brand. But following the norm isn’t really Kye Yeung’s style, and his 34,000-square-foot, $6.5 million facility is living proof that you don’t need to. Here's how he realized his vision.


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An Ideal Partner

After Angela Chmura stepped into a leadership role at Goff’s Collision Repair Centers, transforming the shop culture and positioning her MSO as an ideal business partner in her market was a task that took several years of planning. Here's how she established her vision and became a go-to body shop in the Wisconsin market.
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Your KPI-Tracking Guide

Every business is different—but the numbers that affect shops are universal. And knowing how to monitor and improve KPIs is an art. Courtesy of three standout shop operators and information culled from the 2018 FenderBender Industry Survey, here’s your guide for tracking KPIs.
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