Why traditional engagement strategies no longer work, and what leaders can do instead

As many shops face shrinking claim counts, proactive operators are finding opportunities in unexpected places such as dealership partnerships, restorations, specialty fabrications...

Why ‘safe and proper repairs’ may not be the compelling argument for insurer reimbursement.

Today’s shops face a different challenge: materials aren’t just disappearing; they are mischarged, mispriced, misordered and misaligned with repair orders.

Last year, the Bell's family shop in West Plains, Missouri, was wrecked by a tornado. Second-generation Owner Jake Bell shares how they rebuilt and continue to thrive today.

Are you unintentionally deterring customers by prioritizing insurance claims over understanding their needs?

Learn about the breakthroughs in paint technology, including organic pigments and encapsulation processes, that established House of Kolor as a symbol of vibrant, high-quality...