Why ‘safe and proper repairs’ may not be the compelling argument for insurer reimbursement.

Today’s shops face a different challenge: materials aren’t just disappearing; they are mischarged, mispriced, misordered and misaligned with repair orders.

Last year, the Bell's family shop in West Plains, Missouri, was wrecked by a tornado. Second-generation Owner Jake Bell shares how they rebuilt and continue to thrive today.

Are you unintentionally deterring customers by prioritizing insurance claims over understanding their needs?

Total-loss disputes rarely turn on one number. They turn on whether the number can be explained, tested, and trusted.

Building character and trustworthiness within your team can significantly decrease operational costs and improve overall business success.

Learn about the breakthroughs in paint technology, including organic pigments and encapsulation processes, that established House of Kolor as a symbol of vibrant, high-quality...