With the limitations of photo-based estimates, shop operators can take a mediated, process-driven approach that clarifies the preliminary nature of virtual estimates, establishes...

As the technician shortage persists, shop owners are finding that the most reliable path forward is developing talent internally.

Customer service impacts reputation and profitability in collision repair. By fostering positive customer experiences, you can thrive in challenging times.

Healthy conflict, managed well, can lead to better decisions, improved processes, and enhanced customer experiences.

Insurers increasingly deny reimbursements and call it "following policy". Shops must push back against these small changes before they become tomorrow's standard.

Will Latuff carries on a proud legacy at his family’s historic body shop.