A long-time advocate of collision repair industry education, Jeff Peevy of the Automotive Management Institute has preached for years the importance of regular training, both for shop operators and their teams. The benefits of developing a company culture focused on continuous improvement are many, and Peevy says FenderBender’s 2016 Education & Training Survey directly reflects that. The report compared the training commitments of shops and shop operators to the many key performance metrics that are the lifeblood of these businesses. The results? Shops that commit themselves to continuous improvement do indeed improve—and outperform those that don’t.
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