Henry Yach III, body shop owner, describes how he learned to create a shop culture of caring, and how to listen to employees while remaining in the professional environment.
Shannon and Shawn Mugavin, sister and brother, took over the family business and continue to practice their father’s customer service policy of honesty and fairness.
Patrick Leddin, a professor for the managerial studies program at Vanderbilt and a senior consultant for FranklinCovey, bases his seminars and classes around four main tenets of what makes for a great leader. Here's a brief breakdown.
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