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FenderBender

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December 2018

Volume: 20
Edition: 12

Editor's Letter

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Features

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Refine Your Production Process to Increase Throughput

While his father oversaw the evolution of the DRP, Tyler Scott Graham oversaw the evolution of the shop’s production process, and now those two styles have coalesced at the $3.5 million shop. Graham’s father credits the shop’s 60 percent rise in sales over the past five years to his son’s rigorous pre-production process.
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How to Build Dealership Relationships

Armed with his dad’s guidance and dealership knowledge, Zack Newman had a very specific plan in mind from the start: eschew DRPs and cater to those two dealerships, all with the goal of having them send repair work his way. And, five years later, with a $1.8 million, eight-employee, 5,000-square-foot shop, that’s exactly how he did it.
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