June 2021

Editor's Letter: Revisiting the Past

May 31, 2021

Anna Zeck

No Comments

Reviewing OEM certifications and their place in the industry—five years later.

Would You Do It All Again?

May 19, 2021

Mike Munzenrider

No Comments

The role of OEM certification in a changing collision repair landscape.

See Eye to Eye With Your Staff

May 24, 2021

Maraya King

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When staffers confront ownership, it can spiral out of control. Here’s how to make it a constructive experience for all.

Communication is Customer Service

May 7, 2021

Mike Munzenrider

No Comments

Want a strong CSI score? Tell your customers just that, then walk the walk and treat them as individuals.

I-CAR Seeking Inspection Details

April 22, 2021

Mike Munzenrider

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The organization's new SRS Inspection Feedback Form aims to gather information from repairers about OEM procedures regarding inspections.

Boggs: Incentives or Pitfalls?

May 31, 2021

Jason Boggs

No Comments

In search of a bonus program that actually works how it should.

Cropper: Consolidation as Good News?

May 31, 2021

Ryan Cropper

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If investors want in on what we’re doing, we must be doing something right.

Snap Shop: King Collision Auto Repair

May 31, 2021

Caleb Brooks

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This Columbus, Ohio, shop went all in on its branding.

Streamline Your Shop’s Parts Process

May 26, 2021

Caleb Brooks

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Working the kinks out of your parts process can improve your shop’s cycle time and nearly eliminate the need for time-consuming returns.

Reach Customers When They Need You

May 3, 2021

Maraya King

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Crashes are rare—geofencing is a means of targeted, timely marketing.

Numbers: Scanning Every Time and Supplements

May 12, 2021

Mike Munzenrider

No Comments

How often shops scan vehicles shows up in their supplement ratios.

Rains: Talk to Strangers

May 28, 2021

Kevin Rains

No Comments

The best marketing for your shop is building authentic relationships.

Our Publications

FenderBender

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Editor's Letter

Editor's Letter: Revisiting the Past

Features

Would You Do It All Again?

Strategies

See Eye to Eye With Your Staff

Communication is Customer Service

Departments

I-CAR Seeking Inspection Details

Columns

Boggs: Incentives or Pitfalls?

Cropper: Consolidation as Good News?

Snap Shop

Snap Shop: King Collision Auto Repair

Idea Shop

Streamline Your Shop’s Parts Process

Case Study

Reach Customers When They Need You

Numbers

Numbers: Scanning Every Time and Supplements

The Big Idea

Rains: Talk to Strangers

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Our Publications

FenderBender

June 2021

Editor's Letter

Features

Strategies

Departments

Columns

Snap Shop

Idea Shop

Case Study

Numbers

The Big Idea