Current Issue

A collision shop co-owner in the Dallas area shares how the shop established a niche in Tesla repairs, and grew along with the area it’s situated in.

20 Biggest Collision Repair Issues of Last 20 Years

April 19, 2019

Kelly Beaton and Melissa Steinken

A look at the 20 biggest issues that have impacted the collision repair industry during FenderBender’s 20 years in existence.

Q&A: Effects of Usage-Based Insurance

March 28, 2019

Car insurance rates are on the rise for four out of five U.S. drivers, according to a recently published report.

Numbers: A Look at Legacy Shop Owners

March 18, 2019

Studies show that a majority of legacy shop owners have yet to put a succession plan in place.

Challenges to Standardizing ADAS Terminology

March 28, 2019

Experts weigh in on whether it’s feasible to standardize the terminology involved with advanced driver-assistance systems for modern vehicles.

Update: Frank’s Accurate Body Shop

April 1, 2019

If your shop needs to improve its cycle time, you may want to consider implementing an assembly line process.

Posting About Customer Pay Opportunities

March 29, 2019

Dino DiGiulio, owner of CARSTAR Body Best Collision in Sonoma, Calif., shares his journey to keeping customer pay a revenue stream for the shop.

Perfecting a Phone Call

April 5, 2019

Kimberly Pope, founder of The Pope Institute, gives six tips for phone etiquette.

Human Resources without the Department

March 28, 2019

Experts share the top areas that need attention before the shop makes a shift to a modern human resources process.

5 Steps to Setting Up a Front Office Apprenticeship

February 26, 2019

In order to create a successful apprenticeship program, it’s imperative for shop owners to market the program via social media platforms like Facebook.

Snap Shop: Kingston Collision

March 28, 2019

Take a virtual tour of Kingston Collision, which has invested heavily in top-of-the-line collision repair equipment.

Leading by Listening

February 26, 2019

If you want to be an effective leader, it helps to have one-on-one meetings with employees to promptly address any issues they might be facing.

Listen Up

March 28, 2019

Jason Boggs

How to become quick to hear as a leader

Rethinking an Estimator’s Role

April 15, 2019

Ryan Cropper

By using back-end estimators, your shop may be able to use front-end estimators to make more sales.

Disoriented by Losses

April 1, 2019

Kevin Rains

A look at getting back to basics as a leader.

Digitize Your Parts Process

April 1, 2019

Steve Morris