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FenderBender

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View Archived Issues

December 2019

Digital Edition

Volume: 21

Edition: 12

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Taking Control—Or Not

December 1, 2019

The key to dealing with change as a leader.

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How I Work: Ryan Hillenbrand

November 19, 2019

This shop owner runs his body shop like a doctor’s office.

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Bracing for the Advanced Vehicle Design Shift

December 1, 2019

In order to brace for increasingly complex vehicle repairs, shop owners must set aside a budget dedicated for extensive training and expansive tooling.

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Numbers: The Merits of Aluminum Repair

November 20, 2019

According to findings from the 2019 FenderBender Industry Survey, shops capable of repairing aluminum components are viewed far more favorably than those that aren’t.

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Making a Shop Appealing to the Next Generation

November 12, 2019

A look at how Generation Z has changed society as consumers, and what you can do to adapt.

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A Look at Emerging Vehicle Safety Features

November 26, 2019

Melissa Steinken

An IIHS expert notes the trending safety features coming to cars and how those will affect repair processes.

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How to Create Access to Collision Repair Information

November 26, 2019

Melissa Steinken

A body shop can be rewarded in multiple ways by providing for others.

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Configuring a Shop Floor for Efficiency

November 20, 2019

If you want to increase shop floor efficiency, it’s helpful to focus on eliminating wasted movement among employees.

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Customer Consistency

November 15, 2019

Cross-training employees leads to any employee being able to step in and address the customer’s needs.

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Scheduling for Customers’ Convenience

October 22, 2019

Melissa Steinken

In order to keep pace with competitors these days, body shop staffs need to take into account clients’ busy schedules when planning repair work.

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Secure Your Shop's Assets

November 6, 2019

Melissa Steinken

Learn about the advantages and disadvantages to contracted security systems versus DIY security systems so you can make an informed choice.

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Snap Shop: A-1 Toyota Collision Center

November 20, 2019

This two-time shop of the year award winner runs a supremely efficient business.

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Tips for Inspiring Positive Word of Mouth

November 20, 2019

By advertising at local school sporting events, you can create goodwill within your community and, often, earn new customers.

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The Value of Embracing Change

November 26, 2019

The secret to growing comfortable with change as a body shop operator.

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The Merits of Research Planning Technicians

November 26, 2019

If you want your staff to learn OEM repair procedures swiftly, it might make sense to add a repair planning technician to your staff.

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Taking Control—Or Not

December 1, 2019

The key to dealing with change as a leader.

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Moving up the Transformation Pyramid

December 13, 2019

How to foster a culture of transformational care for employees, customers, and your community.

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The Golden Rules of Change

November 26, 2019

Three keys to generating the buy-in you need from employees.