Discover how understanding and applying the five languages of appreciation can foster a healthier workplace culture, enhance communication, and lead to better customer service...
Romans Group Analyzes Collision Repair Industry Changes in 2024 The Romans Group, an international consulting firm, examined the evolving collision repair market in the U.S. and...
Recent industry trends reveal a significant increase in out-of-pocket costs for customers, driven by tighter adjuster scrutiny, AI audits, and shifting repair policies, raising...
Only one-third of shops itemize on invoices the diagnostic labor time they spend researching diagnostic trouble codes. About 40 percent of more than 500 respondents acknowledged...
