The answer is multilayered, according to two industry experts.

Honesty and clarity go a long way in delivering bad news.

Collision repair is traditionally viewed as a male-dominated field, but women can contribute and thrive at every level from the shop floor to management.

With the right mindset and knowledge, we find that the "diamonds" we seek are already inside the walls of our shops.

With claims counts declining, it may be time to proactively trim overhead expenditures to save cash flow and cut the monthly expense budget.

With a hands-on leadership style, Tyler Makeig emphasizes quality, team culture, and continuous improvement, ensuring high standards and customer satisfaction in collision repair...

This year's winners of the FenderBender Award and Best Repair Planner/Estimator

As they have increased across the country, total losses were the focus of the Summer Collision Industry Conference in Philadelphia.