Your shop can gain customer referrals in a cost-effective manner if you simply get face time with local insurance reps.

Deciding whether or not to implement a value-added service to your shop can be difficult—these guidelines help make the decision easier.

As large consolidators with built-in brands push to acquire market share, independent collision repair businesses are finding new ways to stand out.

The managing partner of Auto Art Body Shop shares how she’s made four dealership relationships work.