Operations

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Quality Collision Group
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As the only body shop in the nation to receive DuPont’s prestigious 5-Star Rating, Bruce’s brings a reputation for efficient repair processes and customer-first approach to QCG...
April 18, 2025
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Mergers & Acquisitions
Consolidation is happening rapidly. Understand private equity investment and the market forces behind it so you can not only compete but thrive.
April 1, 2025
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Sponsored
6 Essential Steps to Safeguard Your Business
March 5, 2025
Bethany Anderson
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For the past 60 years for the Stinnett family, "it’s always been about more than just fixing cars.”
Feb. 26, 2025
Quality Collision Group
LaMettry's Collision & Glass location in Inver Grove Heights, Minnesota.
Since its founding more than four years ago, until now the consolidator’s branding convention has been unchallenged.
Feb. 21, 2025

Latest from Operations

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Mergers & Acquisitions
In a marked change, private equity firms now consider operations with just a few locations and modest EBITDA, reports Madeleine Roberts Rich of Focus Advisors.
Feb. 14, 2025
Texas Collision Centers
TCC Plano Location
This location is now part of a growing MSO.
Feb. 7, 2025
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Sponsored
Using a combination of sensors, cameras, and advanced algorithms, ADAS helps to drastically reduce certain types of collisions. However, these systems are highly sensitive that...
Jan. 10, 2025
Mario Fimbrez, Valley Oak Design
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Brandon Photianos and Mike Oh built a booming DRP business across Southern California from the ground up.
Jan. 9, 2025
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What you need to consider in planning for succession
Nov. 20, 2024
Maryland Collision Center
East Baltimore of Maryland Collision Center.
This owner says his apprenticeship program helped grow his regional MSO.
Oct. 31, 2024
Taylor M. Hayden/TMH Creative
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Frank McClosky strives to be the best in every area of his business to compete against big consolidators.
Aug. 29, 2024
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Latest From Operations

MSO Symposium
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This year’s sessions will focus on positioning the collision repair industry for growth and success.
Aug. 19, 2024

File photo by Matt Hudson
From FenderBender archives
Process-driven operations allow more gross profit to be squeezed out of the same footprint.
July 29, 2024

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Sponsored
We work with hundreds of repair shops and meet even more. This morning, we spoke with a repair shop that was only doing ADAS repairs on 25% of their vehicles. In truth, that number...
July 1, 2024
FILE PHOTO: Tai's Capture
TRACKING FOR LEAN: If a shop is process-driven, it has a daily output target and tracks the number of hours or vehicles which move between departments each day in a level flow.
These are key indicators of a process-driven operation.
June 13, 2024

Fuller Automotive Companies
The Fuller family has been repairing cars since the Ford Model Ts became popular.
Fuller's is celebrating their 110th anniversary this year.
June 7, 2024
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Sponsored
A wave of consolidation has swept through collision repair shops lately. Independent shops and small MSOs have realized the best way to create more value in their shops is to ...
May 29, 2024

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Valuations for MSOs differ from single shops. Learn how growing to three locations can generate multiples of value.
April 26, 2024

Crash Champions
Barrett Callaghan
He brings two decades of industry experience to Crash Champions.
April 19, 2024
Crash Champions
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With this acquisition, Crash Champions doubled its Oregon footprint.
April 9, 2024

CARSTAR
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A plaque will be presented to the owner.
April 9, 2024