Running a Shop

adobestock_1403429706

Resolve tension in the collision repair shop

Healthy conflict, managed well, can lead to better decisions, improved processes, and enhanced customer experiences.

Aug. 24, 2026

Bridging the Gap At the recent Collision Industry Conference (CIC), the usual empty chair representing the consumer in the repair was replaced with a customer on stage. Roxanne Raffaelli (right), praised the thorough and transparent communication with the shop, Body Builders Automotive, Inc., whose owner, Maria Quintero (second from right) was joined by Gold Coast Auto Body's Andrew Plischke and Moderators Danny Gredinberg (left), and Erin Killcoyne-Solis.

Beyond the Estimate: CIC Explores Why Transparency Is Becoming Collision Repair's Most Valuable Service

Aug. 24, 2026

382783934565439___blackbackgroundversion

Sponsored

Leadership Doesn't Sit Behind a Desk—It Lives on the Shop Floor

Aug. 20, 2026

cieca_adas_webinar

Enhancing Trust in ADAS Repairs: Frameworks, Processes, and Industry Collaboration

Aug. 19, 2026

adobestock_1911793500

ADAS Liability: What Collision Repairers Need to Know

Aug. 18, 2026

Adobe Stock 1769817010

From Virtual Estimating to Reality: A Mediated Blueprint to Close the Gap

Aug. 10, 2026

Growing Your Own

Aug. 7, 2026

adobestock_62583d041aae4473b2095940ae0a1dba

Sales+Marketing

How to Build a Strong Online Presence and Attract More Customers

July 20, 2026

This diagram shows locations where rigid foams are used.

The Critical Role of Accurate Repair Material Documentation for OEM and DRP Reporting

July 16, 2026

Looking for Something?