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Running a Shop
Toby Chess
Toby Chess ABRN
ABRN On the Shop Floor
Toby Chess talks OSHA citations
Toby Chess shares examples of OSHA violations he's encountered in body shops and the simple changes needed to avoid financial or medical consequences.
Sept. 8, 2026
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Technology
The Missing Piece in Right to Repair
Sept. 4, 2026
File Photo/I-CAR
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Operations
Consistency and Documentation Keys to Payment for Destructive Weld Testing
Sept. 1, 2026
Travis Dewitz/Dewitz Photography
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Operations
Streamlining Processes from Estimate to Paint Line
Sept. 1, 2026
Courtesy of Drew Bryant
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Operations
Why We Eliminated Parts Carts and Rebuilt Our Parts Department Around Repair Flow
Sept. 1, 2026
Jay Sicht
Bridging the Gap At the recent Collision Industry Conference (CIC), the usual empty chair representing the consumer in the repair was replaced with a customer on stage. Roxanne Raffaelli (right), praised the thorough and transparent communication with the shop, Body Builders Automotive, Inc., whose owner, Maria Quintero (second from right) was joined by Gold Coast Auto Body's Andrew Plischke and Moderators Danny Gredinberg (left), and Erin Killcoyne-Solis.
Shop Customers
Beyond the Estimate: CIC Explores Why Transparency Is Becoming Collision Repair's Most Valuable Service
Aug. 24, 2026
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Leadership
Resolve tension in the collision repair shop
Aug. 24, 2026
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Sponsored
Leadership Doesn't Sit Behind a Desk—It Lives on the Shop Floor
Aug. 20, 2026
Peter Spotts
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Technology
Enhancing Trust in ADAS Repairs: Frameworks, Processes, and Industry Collaboration
Aug. 19, 2026
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