In the ever-evolving world of collision repair, success depends not just on tools and technology, but on people. In this episode of CollisionCast, we sit down with Jason Wong, multi-store owner and 2022 CARSTAR Franchisee of the Year, to discuss how a relentless focus on training and development has fueled performance, elevated customer satisfaction, and strengthened his business model across multiple Bay Area locations.
Jason shares how making employee growth a strategic priority has helped him not only navigate industry changes, but also build a culture of continuous improvement and operational excellence at CARSTAR Auto World Collision. You’ll walk away with practical insight into the specific tools, processes and philosophies he uses to develop his team and how they’ve delivered real-world results.
Jay Sicht is editor-in-chief of FenderBender and ABRN. He has worked in the automotive aftermarket for more than 29 years, including in a number of sales and technical support roles in paint/parts distribution and service/repair. He has a bachelor's degree in journalism from the University of Central Missouri with a minor in aviation, and as a writer and editor, he has covered all segments of the automotive aftermarket for more than 20 of those years, including formerly serving as editor-in-chief of Motor Age and Aftermarket Business World. Connect with him on LinkedIn.
