Welcoming change into a shop can not only revamp the way a shop operates, but bring a new perspective to both employees and customers. Here's how one shop owner bred a customer-first mentality at his shop.
Every business is different—but the numbers that affect shops are universal. And knowing how to monitor and improve KPIs is an art. Courtesy of three standout shop operators and information culled from the 2018 FenderBender Industry Survey, here’s your guide for tracking KPIs.
Rob Kirk has years of experience in the collision repair industry—but that doesn't mean he's got nothing left to learn. In fact, Kirk's dedication to learning and implementing new repair procedures is what helps his shop thrive.