Michael Soto, 2018 FenderBender Awards nominee and pioneer for his career, traveled from Puerto Rico to the U.S. to start a career with more opportunities. Here have been his keys for becoming a top technician at his shop.
Leroy Rush, Sherwin-Williams business development manager, and other collision industry veterans share how to eliminate wasted time during the repair process and increase the hours worked on each vehicle.
David Aylor, director for active safety testing for IIHS, sat down with FenderBender to discuss the various classifications of autonomous vehicles and what features collision repair shops need to know about.
One of the best ways to beat the technician shortage and win against the collision repair industry’s giants is to keep your shop’s tools and technology updated. Here’s a seven-step plan for building a technology and tools budget.
Rob Wisniewski says the factor that kept him successful at a shop that is producing close to $1 million per year has been following his motto: “Treat every car like it is your own.”
Mike Anderson spoke with FenderBender to share how he stepped out of his comfort zone to lead by action steps. These are his four best tips for becoming a top-notch leader.
Welcoming change into a shop can not only revamp the way a shop operates, but bring a new perspective to both employees and customers. Here's how one shop owner bred a customer-first mentality at his shop.
Every business is different—but the numbers that affect shops are universal. And knowing how to monitor and improve KPIs is an art. Courtesy of three standout shop operators and information culled from the 2018 FenderBender Industry Survey, here’s your guide for tracking KPIs.
In April, CIC proposed a new technician definition that would require ADAS knowledge and skills to read diagnostics. Here’s a breakdown of that new definition and what training would be required.
With heavy-duty collision behind the automotive industry, a task force formed to create repair procedures that could hold up in court. An independent shop CFO explains the importance.
Education is a must in any shop, so why not designate your very own space in-house? Here’s what you need to do to turn your shop into a training powerhouse.
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