Gabriel Answerman supplies expertise and answers where and when customers need them

Jan. 1, 2020
The Original Gabriel® (Ride Control, LLC), has announced it has increased the availability of Gabriel Anwerman techs' expertise so customers and consumers can get answers where and when they need them. The company has created a suite of accessibl
The Original Gabriel® (Ride Control, LLC), has announced it has increased the availability of Gabriel Anwerman techs' expertise so customers and consumers can get answers where and when they need them. The company has created a suite of accessible, informative Answerman materials and made them available on the web anytime, adding to the weekday availablility of the Anwerman techs at the company’s Answerman toll-free tech line.

The Gabriel Answerman techs work with Gabriel products on cars and trucks every day Fit-testing and Ride-testing all new Gabriel designs so they provide the hands-on experience with Gabriel shocks and struts that consumers and installers alike seek.

“We recognize that consumers are taking a greater interest in vehicle repairs and that an educated consumer will be a more satisfied consumer,” said Lisa Bahash, president and CEO Gabriel. “Our new videos and informative materials are available when customers need them, to introduce our product line-up and the benefits of each, and to answer challenging questions so both consumers and installers can choose and use the best Gabriel product for their needs, vehicle usage and skills.”

Videotaped in the Gabriel Answerman garage, three new videos are available on the Gabriel Answerman section of the website, and on the Original Gabriel Facebook page and YouTub e channel  “You get More with Gabriel ReadyMount” – explains the extensive care, design and testing that goes into a premium Gabriel ReadyMount fully assembled strut.

 “Gabriel ReadyMount: All new Components, Easier Installations” – shows customers the benefits of installing a Gabriel ReadyMount with all new components over a traditional strut replacement project

 “Which is the Best Gabriel Shock and/or Strut for my Vehicle?” – explains the differences in Gabriel’s’ good, better best and premium lineup of Guardian™, ProGuard™, Ultra™ and MaxControl™.

The company has also added a thorough list of answers to dozens of Frequently Asked Questions (FAQ’s) at the Answerman section of the website, increasing the availability of the Answerman techs’ expertise for customers who might have questions over the weekend, or who are doing their research after hours.

 

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The Gabriel Answerman techs are always available to answer specific questions Monday – Friday, 8 a.m. – 5 p.m. CST at 1-800-999- 3903, the number of the Answerman tech line.

“Gabriel is committed to communicating and sharing its expertise in a manner that is convenient and most helpful to our customers. Our Answerman, the Gabriel Answerman videos, FAQ’s and tech line are a great way to do it, ” continues Bahash.

“With over 3000 YouTube views since the first video was added there only three short months ago, we feel the videos are already having an impact.”

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