Goodyear reports that it has successfully staged a live
simulation of its fleetHQ program, which provides 24/7
roadside assistance and other services such as making its
Goodyear and Dunlap tire lines available for
purchase.
Conducted at its Danville, Va., commercial tire plant,
the simulation took attendees through the process of a
fleetHQ road service sequence. But it was more than just
a step-by-step demonstration, according to marketing
director Bruce Woodruff.
“We wanted to demonstrate all of fleetHQ’s many
components, which, when fully leveraged and working
together, can help fleets make better business decisions,
improve truck uptime and drive down their cost of
operation,” he says.
fleetHQ benefits are available to fleets of all sizes,
from owner-operators to the largest national fleets,
Woodruff notes.
It includes a preferred fleet program that carries
nationwide pricing and billing available through the
fleet or an owner-operator’s hometown dealer.
“Once you establish your tire and service program with
your local participating fleetHQ dealer, you will pay the
same price for covered fleetHQ services, regardless of
where you get service throughout the fleetHQ network,” he
explains. “For preferred fleets, billing is handled
through your hometown tire dealer, so you don’t need to
carry cash.”
The program’s headquarters hosts “trained tire
professionals work around the clock to help get trucks
back up and running by dispatching service technicians”
from more than 2,000 dealer locations. The service can be
contacted via a toll-free phone number, accessing an
online connection or through a smartphone web
application.
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“Your smartphone’s built-in GPS can pass your location to
the fleetHQ Solution Center,” says Woodruff. “The
application is available for iPhone, Android and
Blackberry users.”
The program’s TV Track is an online tire management tool
that helps fleets and owner-operators monitor their tire
performance, according to Woodruff. It also can capture
vehicle information, tire wear conditions and other
information; individual fleet reports are available
online.
Gold Medallion retreaded tires in six medium truck sizes
are available, as is TirePix, a service that provides
photos of tires that were replaced during a road service
call.
The fleetHQ Truck Stop Network has more than 300
locations, including Wingfoot Truck Care Centers, Travel
Centers of America, Petro Truck Stops, PTP Truckstop
Network and Boss Truck Shops.
“Many benefits, such as the fleetHQ Solution Center, are
offered at no cost to fleets," says Woodruff. “The
fleetHQ program – including its diverse and powerful
components – demonstrates Goodyear’s ongoing commitment
to helping our customers save time and money.”
For more information, visit www.fleethq.com and www.goodyear.com.
