Michelin Americas Truck Tires (MATT) is introducing its
Michelin Commercial Service Network, a franchise of commercial
tire dealers committed to establishing a new standard for
consistent, high-quality service across the nation.
The network will offer a comprehensive service package
including road service, online operating manuals and online
fleet reporting, according to the company, with fleets
receiving consistent service from highly trained technicians,
professional equipment and casing management – all ensured by
rigorous certification and audit standards.
“Now, more than ever, it is imperative for trucking fleets to
maximize their uptime to meet the demands of their customers,”
says François Corbin, MATT’s chief operating officer.
“The Michelin Commercial Service Network is a breakthrough in
the tire industry,” he says.
“By ensuring consistent, high-quality service nationwide for
fleets, we can help fleets reduce operating expenses and manage
their assets,” says Corbin.
To serve fleets on the road, network dealers will provide a
steady supply of new tires and retreads, 24/7/365 service long
with highly trained service technicians.
After-hours road service will be coordinated through a
centralized dispatch system with no dispatch fee for national
account fleets. Fleets can track their ERS (emergency road
service) activity through state-of-the-art online reporting on
individual ERS events and a comprehensive fleet ERS analysis,
according to Corbin.
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To raise service consistency to a new level, fleets can receive
a customized online service manual that gives visibility of the
fleet’s specifications and requirements to both the servicing
network and the fleet’s terminals.
The online service manual provides seamless notification of
changes across fleet terminals and the entire dealer network.
Finger tip access of vital service information helps improve
the consistency of the service and decreases fleet down time,
Corbin says.
Easy-to-use dashboard reporting helps track everything from
purchases to scrap tires while providing visibility that
enables fleet managers to monitor and help reduce operational
tire costs, he says. “Fleets can spend less time gathering and
analyzing data and more time making decisions; they will
receive robust data as the entire servicing network is
integrated into this online reporting system.”
It also boasts a full catalog of web-based training to help
fleets stay up to date on maintenance standards and safety
practices with courses developed by Michelin. A wide selection
of general business courses is included.
“Our network provides highly trained technicians, service
standards, casing management and online tools that meet
Michelin’s high standards,” says Bill Guzick, vice president of
business development.
For more information, visit www.michelintruck.com.
