New Michelin plan guarantees satisfaction with tire purchases

Jan. 1, 2020
Motorists who buy a set of Michelin tires will automatically receive the new Michelin Promise Plan, which the company says is the first of its kind in the tire industry.
Motorists who buy a set of Michelin tires will automatically receive the new Michelin Promise Plan, which the company says is the first of its kind in the tire industry.

“This is an entirely new way of thinking about tire service,” says Scott Clark, COO of Michelin North America’s passenger and light truck tire division. “While other companies offer piecemeal warranty packages, we are the first to provide a comprehensive package.”

The plan includes:

  • 30-Day Satisfaction Guarantee: If customers are not 100 percent satisfied with their purchase, they can bring their replacement tires back to the point of purchase within 30 days for a no-cost exchange, including all mounting and balancing charges, no questions asked.
  • Flat-Tire Changing Assistance: Consumers call a toll-free number for a qualified service professional to replace a flat tire with their inflated spare, or request a tow to the nearest Michelin-approved tire dealer of their choice (up to 150 miles away) 24 hours a day, 365 days a year, at no cost.
  • Treadwear Mileage Warranty: Standard passenger and light truck tires (replacement and original equipment) purchased prior to March 1 will be covered by a limited warranty for treadwear.
For more information, visit www.michelinman.com.

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