A Hawaii repair shop owner and Scott Biggs, CEO of Assured Performance Network outline the leading mistakes that shop owners can make when it comes to OE certifications.
It is essential for a business owner to not only gain a financial report from a management system but to understand each area of the sheet and what it can affect.
In the 2018 FenderBender Industry Survey, most shops claimed to charge an hour or less for diagnostics scans. The 30 percent that charges more than one hour, though, post much better profitability numbers.
In order to successfully revamp his shop without incurring significant debt, Tim Kilkeary put into motion a five-year capital reinvestment plan in order to update the facility and the shop’s equipment.
In the 2018 FenderBender Industry Survey, many shops claim to work with either a business coach, a 20 Group or an industry association. Here’s the difference all three scenarios make on shop performance.
One of the best ways to beat the technician shortage and win against the collision repair industry’s giants is to keep your shop’s tools and technology updated. Here’s a seven-step plan for building a technology and tools budget.
In the 2017 FenderBender KPI Survey, shops that invested in CSI software sported much higher annual revenues. Here are the other tool and technology purchases that separate them from less profitable shops.
Every business is different—but the numbers that affect shops are universal. And knowing how to monitor and improve KPIs is an art. Courtesy of three standout shop operators and information culled from the 2018 FenderBender Industry Survey, here’s your guide for tracking KPIs.
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