In the 2017 FenderBender KPI Survey, shops that invested in CSI software sported much higher annual revenues. Here are the other tool and technology purchases that separate them from less profitable shops.
Every business is different—but the numbers that affect shops are universal. And knowing how to monitor and improve KPIs is an art. Courtesy of three standout shop operators and information culled from the 2018 FenderBender Industry Survey, here’s your guide for tracking KPIs.
Shawn Martin knows it seems counterintuitive to open another shop in such a small town, but it’s really a testament to the strong relationship he has with his small community that he was able to do just that.
Nailing down a pay plan that works for your shop can be a grueling, daunting task. From hourly rates to flat-rate to individual structures to team-based systems to bonus plans, here is everything to consider when choosing a pay plan for your technicians.
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