Data from the 2020 FenderBender Industry Survey shows that an increasing amount of shops neglect to track their Net Promoter Score (the percentage of customers that would recommend your business to others). Currently, over one-fifth (21 percent) of shops don’t track NPS, up from 13 percent two years ago.
Survey statistics suggest, however, that tracking your shop’s NPS score is rather valuable. After all, the shops that are aware of their NPS tend to have higher annual revenues, for one thing. Here’s a look at how tracking NPS impacts various performance metrics.
Enhance your collision repair workflow with Autel’s IA900, a process-driven solution integrating precision alignment, bi-directional diagnostics, and ADAS calibration. Designed...
The Autel IA700 is a state-of-the-art and versatile wheel alignment pre-check and ADAS calibration system engineered for both in-shop and mobile applications...
Originally published by Modern Tire Dealer on Sep 4, 2024 | Written by Mike MangesTire dealers who aren't offering advanced driver assistance system (ADAS)
In this edition of Ask the Expert, Autel’s Stewart Peregrine and Eric Sponhaltz share valuable insights to help shops prepare for ADAS service, ensuring compliance, profitability...