O'Rielly Collision Center in Tucson, Ariz., was named ABRN's 2011 Top Shop for its success in implementing its continuous improvement process based on "Doing the Basics Brilliantly."
This is the third time in three years that O'Rielly Collision was selected by ABRN as a Top 10 shop, but the first time it was named top shop.
At O'Rielly, "Doing the Basics Brilliantly" starts with its estimators. The shop's four estimators opt for a popular pay plan that rewards them, not on individual performance, but on the shop's gross profit generated by all employees. Shop Manager Brian Guerrero explains that the plan encourages estimators and other employees to build a shop culture where everyone takes ownership of all the work, not simply the tasks assigned to an employee.
Click on O'Rielly Collision Center to read the entire article. There's also 49 shop pictures posted at the end of the article.
The following shops, listed alphabetically, are ABRN 2011 Top 10 shops:
Auto Body World in Tolleson, Ariz.
Car Crafters in Albuquerque, N.M.
Fort Washington Auto Body in Oxon Hill, Md.
G&C Auto Body in Santa Rosa, Calif.
Invision Auto Body in Mesa, Ariz.
Lefler Collision & Glass Centers in Evansville, Ind.
Nagy's Collision Specialists in Doylestown Ohio
Network Auto Body in Hollywood, Calif.
Nigro's Auto Body Repair LLC in Philadelphia
