In this Quick Tip video from Society of Collision Repair Specialists, Justin Lewis of Accurate Auto Body, Barry Dorn of Dorn's Body & Paint, and Michael Giarrizzo Jr. of DCR Systems discuss the challenges of changing business operations and building a culture centered on doing the right thing for customers.

They share how they worked to remove barriers that limited their ability to control the repair process, gain trust and buy-in from their teams, and bring administrative and technical staff together around a common goal. They also discuss the importance of consistent communication, leadership development, and mentorship.

The conversation highlights that meaningful cultural change doesn't happen overnight, but with patience, consistency, and a team working toward the same goal, lasting change is possible.

The video was filmed at the I-CAR Chicago Tech Center.