In this Quick Tip video from Society of Collision Repair Specialists, Kris Burton of Rosslyn Auto Body and Michael Giarrizzo Jr. of DCR Systems discuss a simple but effective approach for managing the constant flow of priorities, requests, and unexpected issues in a collision repair shop.

Giarrizzo explains how using an “urgent and important” notepad helps separate what needs to be handled today from what is important but can wait, while also creating a system for capturing safety concerns, maintenance needs, and requests from team members. He also points out the discipline of carrying the list throughout the day, reviewing and rewriting it at the end of each day, and how the process helps leaders stay organized, support their teams, and leave work with a clear mind. The conversation also highlights why handwriting can be more effective than electronic tools for retaining and processing information.

The video was filmed at the I-CAR Chicago Tech Center.