In this round-table discussion from Society of Collision Repair Specialists, Justin Lewis of Accurate Auto Body, Barry Dorn of Dorn's Body & Paint, and Michael Giarrizzo of DCR Systems reflect on the most valuable business advice they've received throughout their careers in the collision repair industry.

From treating every customer as if they were your only customer to building a strong workplace culture and always keeping the vehicle owner at the center of every repair decision, they share the principles that have shaped their leadership and businesses. Their discussion highlights how a customer-first mindset, supported by an engaged team and a commitment to safe, quality repairs, can create lasting success in any collision repair shop.

The video was filmed at the I-CAR Chicago Tech Center.