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June 2024 FenderBender
June 2024 FenderBender
June 2024 FenderBender cover image
June 2024 FenderBender
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Tai's Capture
SECURING BUSINESS: The first conversations the guest has with the estimator or customer service rep. help form positive first impressions.
Articles
Removing Barriers to Customers Handing Over the Keys
June 28, 2024
Pexels, sanketmishra18610082
On March 5, Meta's Instagram and Facebook sputtered to a standstill for two full hours. Could customers still find you, and more importantly, would they be drawn to what they see?
Articles
Is Social Media Your Most Reliable Driver of Business?
June 27, 2024
Branch Photography
The owners of the Bob Maloney Collision Group are, from left, Bob Maloney, Robert Maloney, Damon Wetzel, Kenny Davis, and Matt Schroeder.
Articles
Investing Wisely
June 26, 2024
3M Automotive Aftermarket Division
By placing the car to one side of the booth to allow access for only what is being painted, other parts can be loaded into the booth to be painted at the same time.
Articles
Breaking the Bottleneck
June 21, 2024
Dreamstime 95683568
ADAS or autonomous car
Columns
Menefee: The ADAS Calibration Decision
June 20, 2024
More content from June 2024 FenderBender
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Motivation and ideas
Columns
Bryant: Maintain Your Composure in a Challenging Climate
Set up your business and yourself for success with the right mindset and strategies.
June 14, 2024
FILE PHOTO: Tai's Capture
TRACKING FOR LEAN: If a shop is process-driven, it has a daily output target and tracks the number of hours or vehicles which move between departments each day in a level flow.
Articles
Is Your Shop a Lean Operator?
These are key indicators of a process-driven operation.
June 13, 2024
DEG.org
Previous inquiries can be viewed, including the response from the information provider and the resolution.
Columns
Lobsiger: Are you leaving money on the table?
Help correct archaic book times with your submission to the Database Enhancement Gateway.
June 12, 2024
North American Council of Automotive Teachers
NACAT President Drew Barnes says that a lot of the training offered by school districts and universities doesn’t adequately serve the needs of automotive instructors, so NACAT helps fill in the gaps.
Articles
NACAT: Supporting Automotive Educators
Marking its silver anniversary, this organization helps make the transition from industry to education.
June 11, 2024
Photo by Jay Sicht
As this placard at I-CAR's Chicago Technical Center shows, it's critical to use a placard for EVs that have not had their battery disabled. A lift table is needed for this type of two-post lift to handle the battery.
Articles
Build with Electrification in Mind
Planning a new shop? Ensuring you can repair EVs could be a worthwhile investment.
June 10, 2024
Fuller Automotive Companies
The Fuller family has been repairing cars since the Ford Model Ts became popular.
Cool Shops
Snap Shop: Fuller’s Collision
Fuller's is celebrating their 110th anniversary this year.
June 7, 2024
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Driver's Seat
What keeps you up at night?
As vehicles have evolved, so have the strategies for repairing them.
June 1, 2024