Don't fret when your shop makes a mistake. Have a plan and respond responsibly.

Whether or not you're in the DRP world, insurer relationships are key to good business.

Here are a handful of steps you can take to help get your paint and materials gross profit to the benchmark goal of 50% gross profit.

This Illinois shop has an expert strategy to use multiple buildings and segment repair work.

As shop owners or managers, we need to be able to tell when we are holding our shop or employees back because we have not learned self-care. And knowing is half the battle.

The process can be a tricky balance between pushing people to grow, avoiding stagnation, and premature advancement.

The OEM says the initiative will assist in driving better relationships and increase safety