Adapt: Fixing Common KPI-Tracking Mistakes

In this episode of CollisionCast, FenderBender asked Richard Daku, co-owner of Daku's Auto Body Shop, about his process for tracking KPIs.
May 24, 2019
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Richard Daku, co-owner of Daku's Auto Body Shop, shares his process for tracking KPIs, including repair versus replace, and how 20 Groups and an efficient shop floor helped him stay on track.

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About the Author

Melissa Steinken

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