A career expert and shop owner share how a body shop can become more accessible to workers and customers with disabilities, ultimately tapping into a workforce that is 26 percent of the U.S. population.
Branning Collision Centers has perfected how to partner with local nonprofit organizations and charities to increase the shop’s presence in the community.
DJ Mitchell, regional director for Joe Hudson's Collision Centers, shares his process for turning a negative review into a positive situation and how to win the customer back.
DJ Mitchell, regional director for Joe Hudson's Collision Centers, discusses why it's important for body shops to be present on social media and how to use that to their advantage.
DJ Mitchell shares more on his role as regional director for Joe Hudson's Collision Centers and his tips for determining the right fit for your next shop location.
Service King’s Mission 2 Hire project is helping the MSO hire roughly 100 military veterans per year. Company executives explain the project’s success.
Janel Garis, customer service representative for Legacy Auto Body Group, LLC, shares what it means for her everyday routine when she takes on more responsibility than simply the customer service role.
In light of recent environmental laws and issues in the automotive industry and retail businesses, these two body shops put effort into making their business a friend to the environment.
Josh Wilson, body shop manager for Fortune Collision Centre, shares what has helped his business offer a streamlined and uniform customer service experience in every location.
With consolidation growing in the industry, CARSTAR has plans to continue to grow by 100 or more shops per year. FenderBender asked Dean Fisher, chief operating officer, what the company’s growth plans are and how charity work fits into those plans.
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