Part of what has allowed Ryan Cropper to take his shop to the next level has been establishing a very controlled environment in which calls, especially new calls, can go.
You and your staff's soft skills are incredibly important when interacting with customers. Here are five steps for engaging customers in rapport and establishing lifetime clients.
Experience in the field isn’t always necessary, especially for front office and customer-facing jobs. Find out what’s important to you in someone that’s working with your customers and find ways to identify those skills in interviews
To help your shop retain its current customers and obtain future referrals, here are a few tips for building a customer-focused newsletter that’s sure to keep you remembered.
The little things pay off in the end. What might not seem like a big deal to you may change someone’s day and cause him or her to spread the word about your customer service.
The traditional business model isn’t always the best option. If you’re looking for ways to cut costs and improve your operations, brainstorm different approaches and find how to reinvent your business.
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