One collision repair shop in Idaho has learned that, despite its long history and loyal customer-base, it needs to stay on top of trends for newer generations and learn to communicate with newer customers.
Stay in tune to the technology emerging in the industry and find out how this body shop was able to continuously grow and offer customers an option to pay online for repairs.
Body language can affect the words that a person is saying, enough to negate the intended message. Learn how to change what your body is saying within one minute.
Dave Dunn, owner of Dave's Auto Body in Galesburg, Ill., has perfected the secret to customer loyalty programs: offering a service that the customers want to come back for.
A California shop has been in business for more than 20 years and a large part of their brand’s success has stemmed from partnering with other businesses.
Part of what has allowed Ryan Cropper to take his shop to the next level has been establishing a very controlled environment in which calls, especially new calls, can go.
There are several factors that could be negatively impacting your shop’s CSI score. Here’s a list of six mistakes to avoid in order to gain 100 percent satisfaction across the board.
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