Dave Dunn, owner of Dave's Auto Body in Galesburg, Ill., has perfected the secret to customer loyalty programs: offering a service that the customers want to come back for.
A California shop has been in business for more than 20 years and a large part of their brand’s success has stemmed from partnering with other businesses.
Part of what has allowed Ryan Cropper to take his shop to the next level has been establishing a very controlled environment in which calls, especially new calls, can go.
There are several factors that could be negatively impacting your shop’s CSI score. Here’s a list of six mistakes to avoid in order to gain 100 percent satisfaction across the board.
You and your staff's soft skills are incredibly important when interacting with customers. Here are five steps for engaging customers in rapport and establishing lifetime clients.
An expert from Southwest Airlines—renowned for its drive to satisfy customers—spoke with FenderBender on how to make customer service a high standard in your shop.
To help your shop retain its current customers and obtain future referrals, here are a few tips for building a customer-focused newsletter that’s sure to keep you remembered.
The little things pay off in the end. What might not seem like a big deal to you may change someone’s day and cause him or her to spread the word about your customer service.
Three standout marketing professionals, who have appeared in FenderBender, share their top picks for rethinking the way your shop markets itself to the public.
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