Shannon and Shawn Mugavin, sister and brother, took over the family business and continue to practice their father’s customer service policy of honesty and fairness.
Tom Tylka opened his body shop in the 1980s and since has grown to operate five locations that operation like a franchise—without the corporate feel. Here's how he built his ideal shop culture across several locations.
Barry Stephens spends his days taking a step back from the day-to-day management while still remaining abreast of changes in the industry—all done by not letting doubters in the industry get him down.
Does your company resemble what you set out to accomplish from the beginning? Are you the leader you wanted to become? Are your employees part of a realized vision? Here are lessons from three top shop operators who had an idea, a plan and the diligence to realize their visions.
When you’re constantly focused on the daily operations of your shop, it can be hard to focus on the larger picture. Take a look at areas where you can cut back and assign your tasks to others.
Whether you’re looking to expand your business or gain the upper hand with an MSO in your market, the plans these two owners have have crafted over the past several years of growth will help you be ready.
Melissa Marscin’s success with the Collision Repair Education Foundation program rests in her communication with both industry donors and collision repair instructors. It’s a twofold approach that keeps money coming in from companies and organizations, and gives schools the opportunity to promote updated curriculum and equipment to students.
In order to keep his team on the same page, Kyle Wharff holds update meetings on the first workday of every month to go over the previous month’s numbers and to set an action plan to address areas of concern. These are the key areas of improvement that he requires
Larry Baker, owner of Baker Collision Express and executive facilitator for an Axalta Coating Systems' 20 Group, uses his knowledge on shop management to run his three-shop operation and to teach others.
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