If these millennial shop owners can agree on one piece of advice, it’s this: Don’t be afraid of change. To prove adaptation is essential the ever-changing collision repair industry, they each detailed the progressive strategies that will separate them from the pack in the new year.
When you’re constantly focused on the daily operations of your shop, it can be hard to focus on the larger picture. Take a look at areas where you can cut back and assign your tasks to others.
How a collision manager turned an operation around by reshuffling his roster of technicians, bringing in new shop technologies, and maintaining the shop’s razor-sharp focus on high-quality, truly OEM-grade repairs.
The 2017 FenderBender KPI Survey found that, while improving cycle time and touch time doesn’t necessarily improve labor sales gross profits, a focus on efficiency and productivity does—immensely.
The increasing number of hours per day technicians physically touch cars goes on to improve cycle time, efficiency, productivity, and net profit margins. Here’s how those four KPIs stacked up to various reported touch times in our 2017 FenderBender KPI Survey.
Statistics from the 2017 FenderBender KPI Survey show that lower supplement ratios lead to drastically improved sales. From cycle time to NPS to net profit, here’s how supplement ratios affect collision repair shops.
BASF’s new Houston training center is equipped with state-of-the-art technology to provide the most advanced possible training for everyone in the repair shop
Longtime industry consultant and FenderBender columnist Mike Anderson offers a deep dive into the numbers that drive successful repair businesses—and why so many shops fall short
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