How To Make Your Onboarding Orderly August 2, 2021 Mike Munzenrider No Comments Background checks and paperwork—it’s best to have a process in place for bringing in new shop hires.Read More
Make Every Interaction an Interview July 16, 2021 Caleb Brooks No Comments Design your hiring process so it values people over skills.Read More
A Year of Challenges and Growth June 1, 2021 No Comments How the past year has affected the industry of heavy-duty truck repair.Read More
Remaking a Shop’s Image from the Inside Out April 2, 2021 Mike Munzenrider No Comments How an experienced manager took a body shop with a bad reputation and invested in its rehabilitation.Read More
Best Workplaces 2021: The Right People, Right Place March 1, 2021 Mike Munzenrider No Comments Putting employees into situations where they could thrive, helped this Missouri MSO thrive, too.Read More
Best Workplaces 2021: The Value-Added Workplace March 1, 2021 Mike Munzenrider No Comments Tasking techs and managers with identifying this Kentucky MSO’s values brought everyone together.Read More
Best Workplaces 2021: Do It Right the First Time March 1, 2021 Natalie Ryder No Comments This collision repair shop in rural Texas is dedicated to quality, education, and support for its small staff.Read More
Cropper: No Body Shop Experience? No Problem February 24, 2021 Ryan Cropper No Comments It’s not a must to hire people with industry experience—tap folks who have skills outside collision repair.Read More
Empathy: The Secret to Stellar Customer Service February 19, 2021 Maraya King One Comment Meeting customers where they’re at makes it more likely that they’ll come back.Read More
How Testing Can Help You Nail Your Next Hire February 17, 2021 Mike Munzenrider No Comments Personality tests and assessments can help you ID the right candidate for any job at your collision repair shop.Read More
Cropper: The End is in Sight January 29, 2021 Ryan Cropper No Comments Now that people are getting vaccinated, keep holding on to carry your shop through COVID-19.Read More
Small Shops With Big Returns January 4, 2021 No Comments The operators of three shops discuss how they’ve managed to distinguish themselves, while staffing six or fewer people.Read More
Boggs: Take My Father’s Lead December 30, 2020 Jason Boggs No Comments How my dad taught me to run my shop—by example.Read More
Rains: Being a Talent Magnet December 28, 2020 Kevin Rains No Comments Wondering how to attract and retain the best talent? These 12 questions, as answered by employees, could be a starting point.Read More
The Keys to One-on-One Meetings November 24, 2020 Natalie Ryder No Comments A communications strategist and coach shares the secrets of conducting successful one-on-one meetings, through his six-step process.Read More
Sponsored By I-CAR Accelerate Your Shop’s Training, Skills & Revenue November 11, 2020 Sponsored Content No Comments I-CAR’s new Get to Gold Class package is a groundbreaking solution to achieving the next levelRead More
The Platinum Rule October 26, 2020 Anna Zeck No Comments Treating others the way they want to be treated.Read More
How to Build Homegrown Talent August 20, 2020 Kelly Beaton No Comments The keys to adding valuable entry-level employees on your shop floor. Read More
How to Modernize a Shop’s Employee Handbook May 26, 2020 No Comments With evolving technology, it only makes sense to digitize your shop’s employee handbook, to make it easily accessible.Read More
Tips to Providing Positive Performance Reviews April 21, 2020 No Comments Leaders need to recognize outstanding achievements every day on the job.Read More
Sponsored By Industrial Finishes Industrial Finishes & Systems, Inc. Deemed Essential Business March 27, 2020 No Comments An update from Industrial Systems & Finishes, Inc. regarding the coronavirusRead More
Sponsored By CARSTAR Why is Customer Service Important to your Business? February 28, 2020 Sponsored Content No Comments Customers will remember the experience much more than the car careRead More
The Ultimate Guide for Firing an Employee October 7, 2019 Melissa Steinken No Comments A human resources expert shares how to go through each step of the firing process.Read More
Filling the Collision Industry's Skills Gap September 1, 2019 Melissa Steinken No Comments Employment experts share how shops can leverage national workforce resources to combat the technician shortage.Read More
Sponsored By Fix Auto USA How to Embrace Today's Challenges and Create Opportunities for your Shop June 28, 2019 Sponsored Content No Comments Fix Auto USA helps owner-operators navigate changes and challenges of the industry.Read More
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