Experience in the field isn’t always necessary, especially for front office and customer-facing jobs. Find out what’s important to you in someone that’s working with your customers and find ways to identify those skills in interviews
Hiring a new employee eats up time and money. Before making the final decision, test the candidate out to see if he or she will be a good fit. Not only for you, but also for your entire staff.
Leaving a new customer with a bad taste in their mouth can hurt your business. Elaine Dumler shares some tips to ensure that your customers keep coming back to you.
Something that may cause you to overlook a potential job candidate may just be a barrier you need to find a way to overcome in order to find a diamond in the rough.
This past hurricane season, many shops learned about the importance of disaster preparedness. Here’s how CARSTAR persevered through the storms, and what plans any shop should have in place before, during and after disasters strike.
In acquisitions, there are gains, but there are also losses. Don't take talent leaving personally. Instead, try to find ways to train and develop existing talent.
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