Two body shop owners outline the costs associated with gaining an OEM certification that are often overlooked. Here's how they took those costs into account and turned a profit.
Chris Paquette, owner of K & E Auto Body & Collision Center, shares his tips to entice employees to stay on at the company and avoid messy HR situations like losing staff.
Employees might disagree but the key is staying cool in the face of workplace conflict. Jan Fox of Fox Talks, shares her approach to using verbal de-escalation in the face of conflict.
A shop could be experiencing increased cycle time and delays in the repair, if a shop role is missing. Steve Morrow and Will Latuff outline how to create and write a new job role for your shop.
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