Current Issue

Encouraging your team members will pay dividends for your business.

Home in Time for Dinner

October 4, 2021

Ella Schulte

Keeping your all-star tech is often easier said than done. Here’s how to entice them to stay.

Fix Auto USA

How to Find, Build and Keep Your Employees

September 13, 2021

How To Make Your Onboarding Orderly

August 2, 2021

Background checks and paperwork—it’s best to have a process in place for bringing in new shop hires.

One person interviewing another for a job

Make Every Interaction an Interview

July 16, 2021

Caleb Brooks

Design your hiring process so it values people over skills.

A Year of Challenges and Growth

June 1, 2021

How the past year has affected the industry of heavy-duty truck repair.

Remaking a Shop’s Image from the Inside Out

April 2, 2021

How an experienced manager took a body shop with a bad reputation and invested in its rehabilitation.

Best Workplaces 2021: The Right People, Right Place

March 1, 2021

Putting employees into situations where they could thrive, helped this Missouri MSO thrive, too.

Best Workplaces 2021: The Value-Added Workplace

March 1, 2021

Tasking techs and managers with identifying this Kentucky MSO’s values brought everyone together.

Best Workplaces 2021: Do It Right the First Time

March 1, 2021

Natalie Ryder

This collision repair shop in rural Texas is dedicated to quality, education, and support for its small staff.

Cropper: No Body Shop Experience? No Problem

February 24, 2021

Ryan Cropper

It’s not a must to hire people with industry experience—tap folks who have skills outside collision repair.

Empathy: The Secret to Stellar Customer Service

February 19, 2021

Maraya King

One Comment

Meeting customers where they’re at makes it more likely that they’ll come back.

How Testing Can Help You Nail Your Next Hire

February 17, 2021

Personality tests and assessments can help you ID the right candidate for any job at your collision repair shop.

Cropper: The End is in Sight

January 29, 2021

Ryan Cropper

Now that people are getting vaccinated, keep holding on to carry your shop through COVID-19.

Small Shops With Big Returns

January 4, 2021

The operators of three shops discuss how they’ve managed to distinguish themselves, while staffing six or fewer people.

Boggs: Take My Father’s Lead

December 30, 2020

Jason Boggs

How my dad taught me to run my shop—by example.

Rains: Being a Talent Magnet

December 28, 2020

Kevin Rains

Wondering how to attract and retain the best talent? These 12 questions, as answered by employees, could be a starting point.

The Keys to One-on-One Meetings

November 24, 2020

Natalie Ryder

A communications strategist and coach shares the secrets of conducting successful one-on-one meetings, through his six-step process.

I-CAR

Accelerate Your Shop’s Training, Skills & Revenue

November 11, 2020

The Platinum Rule

October 26, 2020

Anna Zeck

Treating others the way they want to be treated.

How to Build Homegrown Talent

August 20, 2020

Kelly Beaton

The keys to adding valuable entry-level employees on your shop floor.

How to Modernize a Shop’s Employee Handbook

May 26, 2020

With evolving technology, it only makes sense to digitize your shop’s employee handbook, to make it easily accessible.

Tips to Providing Positive Performance Reviews

April 21, 2020

Leaders need to recognize outstanding achievements every day on the job.

Industrial Finishes

Industrial Finishes & Systems, Inc. Deemed Essential Business

March 27, 2020

An update from Industrial Systems & Finishes, Inc. regarding the coronavirus