Employees might disagree but the key is staying cool in the face of workplace conflict. Jan Fox of Fox Talks, shares her approach to using verbal de-escalation in the face of conflict.
A shop could be experiencing increased cycle time and delays in the repair, if a shop role is missing. Steve Morrow and Will Latuff outline how to create and write a new job role for your shop.
When it came to turning a flailing shop around after taking over, Donielle Lopez looked for intimate ways her mom-and-pop shop could find success. As a result of her daily approach to management, she doubled revenue in just one year.
From hiring the right manager to keeping tabs on their performance, there's a lot that goes into finding your right-hand man. Here's everything to consider. Here are some tips from Steve Morrow, owner of Capitol Collision Center, on how to find the perfect manager.
A shop leader should not assume an employee going through a major loss is going to shy away from wanting to talk about it. Psychologist Lisa Kaplin shares tips for how to help an employee through a loss in a thoughtful and appropriate manner.
In the 2018 FenderBender Industry Survey, many shops claim to work with either a business coach, a 20 Group or an industry association. Here’s the difference all three scenarios make on shop performance.
Sometimes, things just don't work out with certain employees—but it doesn't mean they weren't the right fit. Here are three questions DJ Mitchell says you should ask yourself when considering to rehire a former employee.
Experience in the field isn’t always necessary, especially for front office and customer-facing jobs. Find out what’s important to you in someone that’s working with your customers and find ways to identify those skills in interviews
Hiring a new employee eats up time and money. Before making the final decision, test the candidate out to see if he or she will be a good fit. Not only for you, but also for your entire staff.
Leaving a new customer with a bad taste in their mouth can hurt your business. Elaine Dumler shares some tips to ensure that your customers keep coming back to you.
Something that may cause you to overlook a potential job candidate may just be a barrier you need to find a way to overcome in order to find a diamond in the rough.
This past hurricane season, many shops learned about the importance of disaster preparedness. Here’s how CARSTAR persevered through the storms, and what plans any shop should have in place before, during and after disasters strike.
In acquisitions, there are gains, but there are also losses. Don't take talent leaving personally. Instead, try to find ways to train and develop existing talent.
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