Volkswagen is piloting using RealWear wearable tech to assist technicians with live advice from technical support experts, with the aim of reducing diagnostic times.
April 16, 2018—RealWear, automotive repair wearable tech for industrial use, announced today that Volkswagen Commercial Vehicles has formed an agreement with RealWear to trial its augmented reality devices in ten Volkswagen Van Centres in the UK ahead of a national rollout, reported Business Wire.
Volkswagen service technicians will be able to simply clip the head-mounted device onto a safety helmet or bump camp and connect directly to the Technical Support Centre.
This virtual assistance could significantly reduce service time, as technicians will be supported throughout the diagnosis and repair of the vehicle.
The HMT-1 device serves as a virtual technical support agent, guiding technicians through complex repairs by augmenting images, wiring diagrams and adding repair suggestions into their view while walking them through the necessary diagnostic steps.
