Nov.13, 2019—Six months following its debut, CallJoy, a cloud-based phone agent, announced a new version of its product, which provides small business owners with automation, customization and scalability.
“Since we launched CallJoy in May, we’ve talked to thousands of small business owners about their needs, specifically, how CallJoy could be more helpful to them,” said Bob Summers, general manager of CallJoy. “We took their feedback and put it into our product."
According to New Voice Media, after one negative experience, 51 percent of customers will never do business with that company again.
To ensure every caller is greeted quickly and professionally, CallJoy’s new version includes a more customizable and intelligent phone agent. Now, business owners can control what the agent’s voice sounds like and exactly what it says to customers when they call. From there, owners and managers of small businesses can program their agent to route calls and answer common questions. For example, the agent would ask, “In a few words, how can I help you?”
