Has a tough problem stumped your customer's master technician? Well, put down the wrench and reach for the laptop — Identifix, an online source for diagnostic and repair information, has announced that it has added the 250,000th Hotline Archive to Direct-Hit, its online diagnostic product. The company also adds that it delivers more than 100,000 confirmed fixes in Direct-Hit.

"By using Identifix a shop is able to see whether other shops are observing similar problems on vehicles. The shop can then take advantage of the short-cut tests created by our master technicians and use likely causes to find fixes faster," says Jeff Sweet, the president of Identifix.

Each month the most interesting diagnostic problems are selected to write as Hotline Archives from over 15,000 calls received by the 45+ factory- trained master technicians who staff the repair hotline operated by Identifix. Identifix technicians document the vehicle problem/symptoms, provide useful short-cut tests and helpful hints and the most likely cause(s) for this problem; all on a one-page document that can be printed and taken to the vehicle. With more 1, 500 new gotline archives added to Direct-Hit each week, hotline archives represent the best source for continually updated diagnostic information and solutions for what's breaking on today's vehicles.

A "confirmed fix" is the result of a technician using a hotline archive to fix a problem, confirming exactly how they were able to fix their specific problem. When validated by an Identifix technician, the confirm fix is then added to the hotline archive making it even more valuable, because experience-based fix information is added to the hotline archive.  These confirmed fixes provide unique experience-based diagnostic information and are extremely useful to technicians searching for a quick fix for a vehicle. A Direct-Hit Supercharged Search™ will typically deliver the most recent hotline archives with associated confirmed fixes first, as these have been found to be the most helpful.

"When I started using Identifix's Direct-Hit I was at first skeptical of the whole Quick Fix concept. I soon found out how fast I could find and repair problems quickly and efficiently, allowing me to put more repair problems through in a day. The large database of hotline archives has a solution to almost every problem I have encountered since I subscribed to Direct-Hit. I would highly recommend Direct-Hit to anyone running a small or large shop: It will make money if you use it," says Darren Phillips, owner of Darren Phillips Auto Repair.

For more information about Identifix, visit the company's Web site.