Ford, Chrysler, GM team up with new hotline for the aftermarket

Jan. 1, 2020
The Service and Parts Divisions of Ford Motor Company, Chrysler LLC and General Motors have launched The Power Line - a nationwide toll-free number to support aftermarket engine and transmission assembly sales and service to independent repair facili
Untitled Document

The Service and Parts Divisions of Ford Motor Company, Chrysler LLC and General Motors have launched The Power Line - a nationwide toll-free number to support aftermarket engine and transmission assembly sales and service to independent repair facilities. 

Independent repair facilities can call The Power Line at 866-OE-PARTS (866-637-2787) to speak to factory-trained technicians who can provide powertrain technical support and assistance. The Power Line will also provide warranty assistance and sales support for genuine Ford, Mopar® and GM gas and diesel engine and transmission assemblies.

"We designed the Power Line to make it easier for fleets and independent repair facilities to purchase OE Powertrain assemblies and take advantage of the many benefits,” George Weber, Group Product Marketing & Remanufacturing Manager, Ford Motor Company says.

That includes:
· Quality
· No hassle core return policy
· Nationwide Warranty - 3-year/100,000-mile parts & labor for gas engines & transmission
· Same day or next day delivery

“We want to make it easier for independent repair facilities to service their customers – the vehicle owners - by offering one, toll-free number to call," Scott Barone, Senior Manager - Wholesale Channel, Chrysler LLC says.

“Working collaboratively to establish a toll-free hotline for GM, Chrysler and Ford OE Powertrains is an important step for the Detroit three,” says Michael R. Durkin, director, Powertrain Business Line, General Motors Service and Parts Operations.  “We are leveraging our resources to be more competitive and making it easier for independent repair facilities, who service multiple vehicle makes and models, to do business with each of us by calling one number.  It’s a win-win for the independents and the OEs.”

The Power Line will be open from 8 a.m. to 8 p.m. EDT providing technical support, warranty assistance and sales facilitation for powertrain assemblies covering Chrysler, Jeep®, Dodge, Plymouth, Chevrolet, Buick, Pontiac, Oldsmobile, GMC, Hummer, Cadillac, Ford, Lincoln and Mercury vehicles.

Sponsored Recommendations

Best Body Shop and the 360-Degree-Concept

Spanesi ‘360-Degree-Concept’ Enables Kansas Body Shop to Complete High-Quality Repairs

How Fender Bender Operator of the Year, Morrow Collision Center, Achieves Their Spot-On Measurements

Learn how Fender Bender Operator of the Year, Morrison Collision Center, equipped their new collision facility with “sleek and modern” equipment and tools from Spanesi Americas...

ADAS Applications: What They Are & What They Do

Learn how ADAS utilizes sensors such as radar, sonar, lidar and cameras to perceive the world around the vehicle, and either provide critical information to the driver or take...

Banking on Bigger Profits with a Heavy-Duty Truck Paint Booth

The addition of a heavy-duty paint booth for oversized trucks & vehicles can open the door to new or expanded service opportunities.