Open Loop

    Jan. 1, 2020
    This month's contributor points out that a customer?s first impressions of your shop have lasting effects.

    First Impressions

    You know the old saying,
    About the Author

    Ray Warner

    Ray Warner is owner of Diablo Transmission in Concord, Calif., and has been in the transmission business for about 25 years. He is a member of both the Automatic Transmission Rebuilders Association (ATRA) and the Automotive Service Councils of California (ASC).

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