Open Loop

This month's contributor points out that a customer?s first impressions of your shop have lasting effects.
Jan. 1, 2020

First Impressions

You know the old saying,

About the Author

Ray Warner

Ray Warner is owner of Diablo Transmission in Concord, Calif., and has been in the transmission business for about 25 years. He is a member of both the Automatic Transmission Rebuilders Association (ATRA) and the Automotive Service Councils of California (ASC).

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