U.S. Patent granted to Progressive for Concierge Service

MAYFIELD VILLAGE, Ohio — On January 29 Progressive received U.S. Patent No. 7,324,951 for its concierge level of claims service, where Progressive takes responsibility for the entire vehicle claims/repair process following a crash.

Conceived in 2000 and rolled out beginning in 2003, Progressive says the concierge level of claims service is designed to save drivers time because all they do is drop off their car and pick it up after repairs.

Concierge service is now available at 54 centers in metropolitan markets in the U.S. In most states, the driver needs only to report the claim, drop off the car and drive away in a rental car. Progressive then writes an estimate for the damage and contacts a repair facility to pick up the car and fix the damages. Once the car is repaired, it is returned to the center, the repairs are inspected and the customer is notified.

For more information visit www.progressive.com.